Multi Unit Manager - 550001 Knoxville TN

Teph Seal Auto Appearance•Knoxville, TN

About The Position

Teph Seal Auto Appearance, a privately-held company, operates detail/reconditioning centers in auto dealerships across the United States. Our strong team of dedicated professionals is our most powerful asset, allowing us to develop dynamic detail solutions for a wide variety of auto dealerships. Our culture of challenging the status quo makes each employee a key contributor to our success and a vital part of our thriving entrepreneurial-minded company culture. Responsibilities Performing and/or supervising all functions relating to the effective operations of the multiple unit locations, including review, on a continuous basis, the general business climate for the storse and adjust staffing, materials and inventories as needed. Maintain the facilities to produce high quality service. Ensure customers are serviced at the highest level of satisfaction through quality service/products, courteous employees and quick response to all customer inquiries and/or complaints establishing conclusions in a timely manner. Perform opening and closing duties on a daily basis. Driving, detailing, and cleaning vehicles. Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc). Plan, forecast, report on sales, costs and business performance, according to company requirements. Plan and implement advertising and promotional strategy and activities. Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority. Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction. Manage costs and overheads, and all factors affecting the profitable performance of the region. Manage upkeep and condition of all equipment and chemicals of each shop. Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company. Manage and maintain effectiveness of IT and other essential in-store systems. Attend meetings and contribute to company strategy and policy-making as required. Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.Plan and manage internal communications and awareness of corporate direction, mission, aims and activities.

Requirements

Auto Dealer industry experience a plus.
Commitment to ensuring that the customer receives superior service.
Listens attentively and responds effectively to customer opportunities.
Effective managing in a changing environment.
Skills include leadership, planning, delegation, and tracking performance against measurable goals and standards.
Ability to develop rapport with client management and maintain strong working relationships.
Offers fair, even-handed leadership.
Inspires others to overcome challenges and achieve ambitious goals.
Capable of profit and loss responsibility for an organization through setting financial goals and creating and managing budgets.
Highly productive with minimal guidance or supervision.
Ability to provide immediate supervision to employees, assigning tasks, scheduling shifts, and checking work at frequent intervals.
Analytical skill set, strong presentation skills, ability to interact with any level within the organization
Ability to self-motivate, multi-task and work independently or within a team.
Bachelors degree or equivalent experience.
Seven to ten years of proven management experience.
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
A natural forward planner who critically assesses own performance.
Mature, credible, and comfortable in dealing with senior big company executives.
Reliable, tolerant, and determined.
Empathic communicator, able to see things from the other person's point of view.
Well presented and businesslike.
Keen for new experience, responsibility and accountability.
Able to get along with others and be a team-player.
Able to commute reliably to office base.
Must be mature.
Sufficiently mobile and flexible to travel as need.
Able to work extended hours on occasions when required.
Must have clean or near clean driving license.
Able to communicate and motivate via written media.
Understands the principles of marketing and advertising cost-effectiveness, including market sector targeting, product offer development, features-benefits-solutions selling, cost per response, cost per conversion, etc.
Appreciates need for consistency within company's branding and marketing mix.
Must be adept in use of the internet, MS Office 2000 or later, particularly Outlook, Excel and Word to basic level.
Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, depreciation, capital and revenue expenditure, cash-flow, overheads, etc.
Must be a very competent writer of business letters, quotations and proposals.
Must be an excellent face-to-face and telephone communicator.
Must be able to prospect target accounts for new business and maintain an existing territory.
Able to demonstrate success and experience managing major accounts customers and large contracts or even a business, particularly achieving genuine sales development.
Ideal background would be in management of a service oriented industry preferably auto detailing

Nice To Haves

Auto Dealer industry experience a plus.
Ideal background would be in management of a service oriented industry preferably auto detailing

Responsibilities

Performing and/or supervising all functions relating to the effective operations of the multiple unit locations, including review, on a continuous basis, the general business climate for the storse and adjust staffing, materials and inventories as needed.
Maintain the facilities to produce high quality service.
Ensure customers are serviced at the highest level of satisfaction through quality service/products, courteous employees and quick response to all customer inquiries and/or complaints establishing conclusions in a timely manner.
Perform opening and closing duties on a daily basis.
Driving, detailing, and cleaning vehicles.
Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
Plan, forecast, report on sales, costs and business performance, according to company requirements.
Plan and implement advertising and promotional strategy and activities.
Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
Manage costs and overheads, and all factors affecting the profitable performance of the region.
Manage upkeep and condition of all equipment and chemicals of each shop.
Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.
Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
Manage and maintain effectiveness of IT and other essential in-store systems.
Attend meetings and contribute to company strategy and policy-making as required.
Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.
Plan and manage internal communications and awareness of corporate direction, mission, aims and activities.