Multi Unit Manager

Papa Murphy's Holdings, Inc. • Des Moines, IA

63d • $45,000 - $50,000

About The Position

The Multi-Unit Manager role is responsible for all facets of the operation for an assigned Papa Murphy's store, while supervising multiple other store locations. The Multi-Unit Manager is responsible for continually promoting a store culture that embraces the company's core values of Quality, Service, Integrity, and Teamwork. The Multi-Unit Manager will have an Assistant Store Manager to operate their assigned PMI store location(s) while visiting other locations he/she is designated to supervise. This role will perform all the duties listed below and may have other job-related duties as directed by immediate supervisor.

Requirements

• High school diploma or general education degree (GED) required.
• 2 years operations experience as a manager in a Papa Murphy's, or similar store.
• Must be able to pass criminal background check.
• Must demonstrate integrity, honesty, and strong leadership.
• Ability to supervise multiple Store Managers or Assistant Managers in conjunction with supervision of additional team members.
• Ability to communicate effectively both verbally and in writing.
• Excellent customer service skills and ability to manage various difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; and respond to requests for service and assistance with ease.
• Basic computer skills, including MS Word, Excel, Outlook, and POS
• Basic reading and math skills, including weights and measurements.
• Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.
• Must be able to travel, by air and car, for business purposes.
• Ability to complete all required reports on a timely basis.
• Ability to maintain prompt regular attendance.
• Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• Occasionally required to bend and stoop; kneel or crouch.
• Must be able to lift and/or move up to 30 pounds.

Nice To Haves

• Prefer multi-unit management experience.

Responsibilities

• Oversight of the efficient and cost-effective operation of assigned store(s), which includes, but is not limited to profitability, employee relations, marketing, optimum food and labor costs, and minimizing waste.
• Inspect all prep areas, equipment, and utensils to ensure sanitary standards are met in accordance with Papa Murphy's and local health department standards.
• Review and confirm the accuracy of all reports prepared by Store Managers to track metrics including food cost, waste, sales, inventory and hours worked by team members.
• Coordinate work with Store Managers to promote efficiency of operations, optimum food and labor costs, and maintain fair and consistent treatment of team members.
• Assist at the front of the house as needed making pizzas and ensuring that pizza assembly times are maintained.
• Monitor cash procedures in the store(s) and ensure accuracy of bank deposits, cash drawers, and justifies all cash variances.
• Hold Store Managers accountable for tracking and reconciling all promotion coupons and gift certificates and balancing them with daily sales reports.
• Ensure Store Managers prepare and post the weekly schedules for store personnel at least one week in advance.
• Approve work schedules for Store Managers.
• Improve operational levels within the stores using QSC Reports in stores.
• Communicate status of store(s) to Supervisor on a consistent basis.
• Hold Store Managers accountable for recruitment, training and retention.
• Evaluate work performance of Store Managers, conducting performance evaluations, and handling corrective disciplinary action of Store Managers.
• Ensure all stores comply with federal, state and local labor laws.
• Monitor and manage Market Force and InMoment feedback, communication with guest, resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction.
• Participate in sales building plans and local store marketing (LSM) activities for the market.
• Exhibit the utmost professionalism and maintain total customer satisfaction while training store personnel to do the same.
• Maintain a professional appearance at all times by wearing clean and wrinkle-free approved Papa Murphy's uniforms and complies with Papa Murphy's grooming standards

Benefits

• health benefits
• vacation
• monthly bonus pay available for successful customer service scores, food and labor cost management
• cell phone pay
• automatic $500 raises every 6 months for 3 years

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees