Multi-Unit Leader

Sonic Drive-In-posted 4 months ago
Full-time • Manager
Whitehouse, TX
5,001-10,000 employees
Food Services and Drinking Places
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As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins' employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic!

  • Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.
  • Directs and assigns employees as needed to ensure all aspects of service meet operational standards.
  • Oversee multiple drive-in employees and management in performing all duties in the Basic Stations as needed and depending on store volume, during a shift.
  • Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.
  • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
  • Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests.
  • Monitors multiple drive-in cost control procedures for food, labor, paper and inventory.
  • Monitors performance of vendors and takes immediate corrective action when necessary.
  • Audits drive-in employment-related records and payroll records.
  • Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
  • Responds to escalated guest requests and complaints in a respectful manner.
  • Recruits, interviews and hire management team members to achieve proper staffing levels.
  • Approves compensation levels of drive-in employees and managers within company guidelines.
  • Prepares all necessary operational reports for multiple drive-ins.
  • Develops and implements a marketing plan for region.
  • High school diploma or equivalent required.
  • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
  • Multi-unit supervision experience is preferred.
  • Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays.
  • Knowledge of recruiting, interviewing and selection practices.
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Basic accounting and computer skills.
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
  • Problem solving, decision-making and conflict-resolution skills.
  • Abide by the company's appearance, uniform and hygiene standards.
  • Advanced studies in business, restaurant management or related fields.
  • Great pay
  • Flexible hours
  • Cool uniform
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