Multi-Unit General Manager-203600

Extended Stay America•Westborough, MA

About The Position

Oversees and manages all aspects of multi-unit property management operations and sales within relevant organizational and statutory policies, including health and safety, employment and equality laws. The Multi-Unit General Manager is responsible for mentoring, development and the daily management of Assistant General Managers at each assigned unit to maximize financial performance, enhance overall guest experience, and provide support through the hiring, training and development process of associates while maintaining high levels of established brand standards.

Requirements

Ability to read, understand and interpret complex instructions and electronic learning systems. Strong English proficiency in reading, writing, and verbal communication to effectively interact with guests, colleagues, and external vendors.
Ability to write effectively and clearly communicate procedures, policies and standards.
Train, manage, coach and direct teams to perform daily job tasks, leading by example.
Organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
Well-developed planning and organizational skills.
Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
Proficient in understanding Profit and Loss (P&L) statements and making daily operational decisions to positively impact the P&L.
Should be a subject matter expert in all areas of operation, sales, revenue management.
Bachelor's degree in business or related field.
Minimum of two years of experience managing single site hotel property.

Nice To Haves

Multi-property hotel management experience highly desired or the equivalent combination of the two.

Responsibilities

Exemplifies the desired culture and philosophies of the organization.
Demonstrates and promotes a 100% commitment to providing the best possible overall experience for our associates and guests by assisting with front desk duties, including guest check-in/out- and handling inquiries.
Maximizes revenues and flow through to EBITDA to meet or exceed budget.
Ensures guest room cleanliness standards are maintained; public areas and grounds are maintained in good condition and the Green Shield program (ESA Maintenance Program) is completed on schedule and meets or exceeds brand standards.
Manages properties within the defined labor standards, operating budget and capital budget
Coordinates and implements sales and marketing activities for the property.
Recruits, trains and motivates all associates, in compliance with company policies, procedures and standards
Oversees all financial activities at each property to include reconciliation of all financial accounts.
Manages monthly inventory of supplies and equipment.
Coaches and continuously trains the property management team on new and existing programs to maximize revenues and flow-through to Gross Operating Profit to meet or exceed budgeted EBITDA.
Supports continuous improvement through mentoring and coaching
Provides coaching and training on the customer centric service culture and Brand Standards of ESA.
Promotes and reinforces all HR policies, procedures, retention programs and turnover reduction strategies.
Coaches and trains on daily hotel operations, sales and revenue management strategies to meet or exceed budget
Places emphasis on enforcing ESA standards and policy compliance through leadership management.
Directly manages Assistant General Managers at two or more locations.
Assists and works closely with the District Manager and or Divisional Training Manager when needed
Assists District Manager, Regional Director of Operations, Regional Vice President with underperforming sites, training and coaching.
Any other duties as assigned by District Manager, Regional Director of Operations, or Regional Vice President.