Multi Unit Assistant Restaurant Manager - Grand Canyon

Xanterra Travel Collection•Phoenix, AZ

3d•Onsite

About The Position

Live, work, and grow your hospitality career in one of the most iconic locations in the world! WE PROVIDE HOUSING! Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park. Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. The Assistant Restaurant Manager supports all restaurant operations to include staff supervision, guest service, training and administrative duties. This role rovides oversight of dining room, kitchen, bar, auxiliary service areas, day tours and special functions. As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. Life at the South Rim: Position: Full-Time, Year-Round Housing: Private bedroom in a shared apartment for $267.00 per month. This covers rent and basic utilities, payroll-deducted Pay: $45,240 annual starting salary Free meals at the Employee Cafeteria Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth) A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits: Medical, Dental, Vision Paid Time Off and Holidays Disability Insurance 401k with match Life and AD&D Insurance Employee Assistance Program Wellness Programs Learning and Development Programs Perks: Free Grand Canyon National Park pass Rec Center – Fitness Equipment, Computers, and Free WiFi Paid Day off on your birthday Discounted mule rides Free Grand Canyon Railway Train Rides Retail, Lodging and Travel Discounts Planned employee trips and activities $350 Referral Bonus Program The adventure of a lifetime!

Requirements

Two years supervisory experience in Food & Beverage front-of-house operations at a multi-unit outlet.
Ability to supervise others, especially front of the house and/or entry level employees.
Effective oral and written communications skills.
Basic budget knowledge.
Customer service experience in high volume food & beverage operations.
Cash Handling experience.

Nice To Haves

Experience with POS systems, Word and computerized spreadsheets helpful.

Responsibilities

Responsible for front of the house service flow among all assigned unit operations. The floor management system “Tock” will be used for all dining periods. Will be present at Host podium during peak periods.
Participates in the training of all new and promoted front-of-house employees and maintaining service standards set for that unit during all shifts.
Assists in scheduling front of the house employees while maintaining labor costs within plan.
Maintain an effective floor management program with all day tours, special events, and special guest requests according to instructions from Sales Department and Restaurant Manager.
Interacts with guest concerns, requests and suggestions, table touches with every refired entree.
Performs administrative and payroll duties and maintain effective communication thru daily journal and E-mail.
Participates with monthly inventory following accounting protocols.
Helps achieve and maintain highest possible scores on health inspections, NPS concession inspections and guest comment cards.
Checks side work completion prior to opening and before closing.
Administer corrective action as necessary consulting/communicating with Restaurant Manager or Food & Beverage Executive Management as necessary. Ensure that Human Resources management approves any discharges.
Ensure that assigned staff is adhering to risk management procedures, including wearing personal protective equipment, MSDS location and comprehension, ergonomics and slip and fall.
Performs other duties as assigned.