Multi Store Manager

Portland Glass•Bangor, ME

About The Position

With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family. As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together. Bring your experience and make a difference. As a Multi Store Manager on the Portland Glass team, a typical day for you will include: Visting all assigned stores weekly (requiring up to 75 % travel) Contributing to weekly Leadership and District meetings Ensuring all employees strictly adhere to Portland Glass safety standards and conducting regular safety meetings Conducting ride-alongs, rotating through each store as needed Ensuring employee injuries are properly discussed and documented with employee, shop manager, and Neighborly People Services Serving as the first point of contact for assigned shop managers in all customer escalations, following up with all parties to ensure issues are solved and customers are satisfied Reading, understanding and analyzing monthly financial statements for each assigned store, while continually seeking opportunities to maximize sales growth and recognize opportunities to increase profit and expand market reach Proactively coaching and developing team members to ensure success in their respective roles and identifying opportunities for recognition and development

Requirements

Prior experience in retail management required, preferably at the district level. Prior glass experience/related installation experience a plus!
Strong interpersonal skills to develop and maintain positive relationships with staff and customers
Proficient in Microsoft Office and related computer programs
Strong communication and customer service skills
Ability to understand and analyze budget, financial statements, inventory, and related retail business procedures/reports
Must have OSHA-10 certification or the ability to obtain one through Portland Glass
Ability to pass a background and Motor Vehicle Record check, plus drug test, per applicable state laws
Education: High school diploma/GED is required, associate or bachelor's degree preferred
Physical requirements: Must be able to lift minimum of 75 pounds

Nice To Haves

Prior glass experience/related installation experience a plus!
Education: associate or bachelor's degree preferred

Responsibilities

Visting all assigned stores weekly (requiring up to 75 % travel)
Contributing to weekly Leadership and District meetings
Ensuring all employees strictly adhere to Portland Glass safety standards and conducting regular safety meetings
Conducting ride-alongs, rotating through each store as needed
Ensuring employee injuries are properly discussed and documented with employee, shop manager, and Neighborly People Services
Serving as the first point of contact for assigned shop managers in all customer escalations, following up with all parties to ensure issues are solved and customers are satisfied
Reading, understanding and analyzing monthly financial statements for each assigned store, while continually seeking opportunities to maximize sales growth and recognize opportunities to increase profit and expand market reach
Proactively coaching and developing team members to ensure success in their respective roles and identifying opportunities for recognition and development