Multi-Site Service Manager

Columbia Residential Properties, LLC•Atlanta, GA

12h

About The Position

Multi-Site SERVICE MANAGER General Statement of Duties: The Multi-Site Service Manager is a result-driven leader responsible for maintaining properties' physical condition and marketability. Effectively develops and leads strong maintenance teams to accomplish short and long-term objectives for assigned properties and achieve established performance benchmarks. Each Senior Service Manager oversees more than one property. This is a hands-on position as well as a developmental position. Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential.

Requirements

Ability to read, write, understand, and communicate effectively with a team.
Ability to use a personal computer and working knowledge of Microsoft Word, Outlook, and Excel.
Heating, Ventilating, and Air Conditioning (HVAC) knowledge is required.
Knowledge of (property) site functionality.
Strong organizational and time-management skills.
Excellent customer service and interpersonal skills.
Ability to negotiate a contract.
Ability to set goals and consistently meet deadlines.
Ability to use standard maintenance tools and equipment in a training capacity.
Ability to perform intermediate mathematical and accounting calculations.
Knowledge of federal fair housing laws and any applicable local housing provisions.
Ability to multi-task.
Ability to make quick and effective decisions.
Ability to analyze and resolve problems.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to successfully delegate.
Ability to manage a team.
Ability to conduct interviews.
Ability to train.
Ability to maintain flexibility and creativity in a variety of situations.
Ability to maintain confidentiality.
Ability to drive an automobile.
A high school diploma or equivalent is required.
Minimum of 2 years previous experience in property management maintenance, and other building maintenance.
Current driver's license and automobile insurance.
EPA Certified Type II or Universal.
Certified Pool Operator (CPO) certification.
Other licenses and/or certifications as required by state law.
Must comply with all safety regulations including, but not limited to the use of back braces, safety goggles, and gloves when appropriate.
Must always be reachable via phone except during approved time off.
Some travel may be required.
Will be on an emergency call.

Nice To Haves

College degree preferred.

Responsibilities

Supervisor turnkey, ensure that apartment homes are rent-ready within five business days.
Instruct staff in work policies, procedures, safety procedures, and the use of maintenance equipment.
Ensure service requests are completed within company standards. Follow up on service requests to assure the highest quality customer satisfaction.
Conduct and/or assist with quarterly housekeeping inspections.
Ensure contractor's repairs meet specifications and established standards.
When necessary, plan and prepare service staff work and lunch schedules.
Manage budget by controlling expenses.
Attend and participate in resident meetings and events.
Accurately complete reports as required.
Manage warranties and coordinate with contractors to schedule repairs.
Counsel staff to resolve performance and human resource issues.
Inspect maintenance equipment weekly to ensure that it is working properly.
Conduct annual performance evaluations.
Conducted inventory of current stock and ordered parts/supplies to ensure that supplies and equipment were available in adequate amounts.
Maintain asset inventory system for internal audit purposes.
Ensure the maintenance team is in company-approved uniform.
Perform other duties as assigned by management.
Will schedule and be part of an on-call schedule.
Maintain all required maintenance logs, find below:
Environmental Protection Agency log (EPA) which documents refrigerant along with copies of invoices.
Mold.
Inspection.
On Call.
All others as required.