Multi-Site Property Manager (San Francisco)

MOSSER COMPANIES INC • San Francisco, CA

87d • $75,000 - $85,000

About The Position

The Multi-Site Property Manager is responsible for managing the daily operations of an assigned property in accordance with company policies, lease agreements, and applicable laws. This is a regular, full-time, exempt position that reports to the Portfolio Manager. The schedule for this position is Monday through Friday.

Requirements

• Bachelor’s degree (BA/BS) from four-year college or university.
• Two to four years of experience in property management or related field.
• Excellent computer skills (Excel, Adobe, Outlook).
• Experience with property management and/or accounting software.
• A background in business administration and basic accounting/finance knowledge a plus.
• Adaptability, multi-tasking, and sound decision making abilities are required.
• Outstanding written and oral communication skills.
• Must have a valid California driver’s license with reliable transportation.
• Knowledgeable of San Francisco rent ordinance preferred.
• CCRM designation preferred.
• YARDI experience is a plus.
• Bilingual in Spanish is a plus.
• Strong initiative and problem-solving skills.
• Punctuality is essential.
• Professional appearance required.
• Must be flexible and comfortable working in the tenderloin neighborhood.

Responsibilities

• Recruit, hire, train, and motivate a high-performing team.
• Communicate job expectations, coach, and counsel staff on job performance and disciplinary issues.
• Monitor team member’s performance against property management objectives as well as individual contributions.
• Provide recommendations and guidance in defining career paths and professional development plans.
• Conduct community staff meetings regularly.
• Monitor team performance against objectives and provide feedback for improvement.
• Promote and embody Mosser Company brand at all times.
• Maintain open communication with residents, staff, and other department staff to effectively manage business results.
• Assist other departments as needed.
• Analyze MRI and OPS data related to the financial performance of the property and make recommendations to the regional manager to address concerns.
• Partner with regional manager on community capital improvement projects, repairs to common areas, contract development projects, and assist with negotiations with outside vendors on project costs.
• Prepare and follow community operational budget.
• Process and approve payment of all invoices and company purchases.
• Conduct all accounting functions assigned to the property and assist the accounting department with collections, evictions.
• Understand and explain resident accounts and Statement of Deposit accounts charges.
• Comply with all Mosser Companies policies, procedures, and auditing guidelines.
• Collect outstanding debts from residents by generating non-sufficient funds (NSF) notices and small balance letters.
• Communicate with residents on account status, deliver resident letters and coordinate with collection agencies as needed.
• Lead and mentor leasing agents.
• Promote a positive, encouraging, and collaborative work environment within the leasing staff.
• Train, coach, and assist new leasing agents with sales and marketing processes and procedures including exceptional customer service and effective selling to both current and prospective tenants.
• Assist in the development and participation of leasing promotional events and activities.
• May assist in the preparation of leasing paperwork.
• Audit resident files periodically to ensure files are properly maintained.
• Collect, post, and deposit security checks, rent, and all other payments associated with leasing and resident move-ins.
• Analyze and monitor community marketing conditions in order to anticipate market changes or trends that could affect profitability of the community.
• Actively participate in local business community and develop a rapport with resident community.
• Provide the highest level of customer service to residents and prospective residents by responding to inquiries and proactively addressing their concerns.
• Monitor maintenance activities and ensure resident satisfaction.
• Partner with maintenance staff to ensure community appearance is acceptable at all times.
• Manage the effectiveness of renewal efforts and process.
• Perform move-out activities e.g. exit inspection walk-through with residents and determining final billing charges.
• Build positive relationships with residents by hosting community events and activities.
• Keep up with federal and state apartment housing and banking laws as well as internal policies, initiatives and systems regarding property management.
• Represent the company in a professional manner at all times.

Benefits

• Salary range: $75,000.00 - $85,000.00 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees