Multi-Site Manager

Wyoming Downs•Sheridan, WY

19d•Onsite

About The Position

Responsible for the supervision of all day-to-day activities of the assigned location. Ensures OTB operations meet or exceed company standards and guest expectations. Addresses all customer, employee, facilities, and equipment concerns and issues in a reasonable time. Ensures compliance with all regulations. Reports to: Director of Operations

Requirements

Previous experience with pari-mutuel equipment, rules and regulations
Previous experience in a supervisory or leadership role that included employee direct reports and being responsible for overall daily operation
Positive, proactive leadership skills with experience developing, motivating and encouraging staff
Experience driving positive change via self-motivation and initiate
Experience providing high level of customer service
Critical analysis skills to effectively resolve issues, challenges, and/or concerns
Able to work varied hours which include nights, weekends and holidays
Comfortable initiating greetings and conversations
Experience using basic tools
Previous experience accurately counting, handling, and keeping track of money
Basic understand of, and experience using, computer and computer programs
At least 21 years of age
Ability to communicate effectively in English, including both written and verbal forms
Professional appearance and personal hygiene conforming to company dress codes and as deemed appropriate by supervisor
Obtain and maintain all work cards as required by the company
Verify right to work in the United States

Nice To Haves

Highly prefer previous pari-mutuel supervisory or managerial experience
Previous experience developing direct reports for promotional and/or professional growth opportunities
Experience performing same or similar job duties
High school diploma or equivalent

Responsibilities

Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff.
Oversee and verify completion of staff training and development.
Lead the execution of promotions, projects, etc.
Make recommendations to the Director of Operations to improve service, and cost savings and revenue generating measures.
Monitor and control labor costs within the location while maintaining adequate coverage based on fluxuating business demands.
Oversee all counts, master safe sheets, and deposits.
Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities.
Calmly and fairly address customer and employee concerns, and site inefficiencies.
Consistently monitor site to identify and report regulatory and safety compliance risks and resolve as appropriate.
Proficiently use Microsoft application (Word, Excel, Outlook) and player tracking system(s).
Protect the confidentiality of company/personnel files.
Ensure efficiency of HHR Terminals and related gaming equipment.
Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
Work with employees to develop and grow their skills for future promotional opportunities.
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
Perform duties in a calm and efficient manner in all business situations.
Perform Assistant Manager duties in their absence.
Perform additional duties and responsibilities as assigned.