Multi-Site Leasing Consultant - Markwood

Thrive Communities•Burlington, WA

7d•$24 - $26•Onsite

About The Position

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:

Requirements

1+ year working in customer service
1+ year prior sales or leasing experience
Basic computer skills with the ability to learn/navigate software systems
Highly detail oriented with the ability to provide accurate and timely reports and information.
Comfortable working in a fast-paced, customer service-oriented environment.
Strong understanding of industry terms.
Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous at all times.
Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
Respectful and understanding of diverse, cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Performs duties under pressure and with the ability to meet competing deadlines.
Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook.
Exercises strong problem-solving skills.
Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
Strong time management, organizational, and prioritization skills.
Strong attention to resident satisfaction and retention.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.
100% in-person position. Must be available to be physically present at sites being supported.
Stand, walk or sit alternatively depending on the specific needs of the day.
Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.
Prolonged periods of sitting at a desk and working on a computer.
Occasional need to perform the following physical activities: Bend/Stoop/Squat Climb stairs Push/Pull Reach above shoulder
Lifting frequently up to 25lbs and occasionally 25 - 40 lbs.
Works both indoors (majority of the time) and outdoors in all weather conditions.
Ability to effectively communicate in person, via phone, and through virtual platforms.

Nice To Haves

Prior experience in property management or similar industry is a plus
NALP Certification, or other NAAEI credential, is a plus
Yardi/CRM and OnSite experience is a plus

Responsibilities

Generates lease paperwork and other legal documents in line with local and federal laws and regulations.
Strong focus on sales, closing ratios, and ensuring leasing team is meeting expectations.
Trains and mentors leasing team on lease generation/execution, phone and email etiquette, and more.
Greets prospective residents, shows the community, and performs leasing duties.
Maintains a lease closing ratio at a level appropriate for the property and submarket.
Responsible for maintaining awareness of and ensuring cleanliness of tour path, vacant units, and model units, in partnership with the maintenance team.
Perpetuates a true sense of community
Maintains positive customer relations.
Physically inspects property when on grounds, picks up litter, and reports any service needs to maintenance staff.
Inspects move-outs and vacancies, when requested.
Must be knowledgeable of all phases of leasing and resident retention
Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
Maintains awareness of local market conditions and trends, and contributes ideas for marketing the community and improving resident satisfaction.
Answers and responds to phone calls and email communications in a timely manner.
Updates required reports concerning move-out notices, activity, etc. on a daily basis.
Organizes and files all applicable reports, leases, and paperwork.
Proofreads all lease paperwork and processes move-ins and move-outs.
Processes all security deposit move-out reports.
Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.
Performs any additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager or Regional Manager

Benefits

34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
Housing Discount may be available
Employer matched 401k retirement plan
Leasing & Renewal Commission eligible
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events