Multi-Site Leasing Associate-Washington, DC

Bernstein Management Corporation

1d•Onsite

About The Position

Bernstein Management Corporation (BMC) has been a regional leader in real estate management for 70 years. BMC's investment affiliate is a fully discretionary, private real estate fund with assets valued at over $2.0 billion, low leverage and significant capacity to make additional investments. Focusing exclusively on the Washington D.C. metropolitan area, the portfolio currently includes 90 properties representing over 5,800 residential units and 4.0 million square feet of commercial space including office, retail and industrial assets. BMC's team of over 250 industry professionals manage the portfolio with a hands-on, vertically integrated approach. As a BMC Multi-Site Leasing Associate, you are polished, outgoing and people-focused with a strong attention to detail. You care as much about customer satisfaction as you do about getting the job done, and you maintain high standards for teamwork and accountability. You are an integral and valued member of BMC's Residential team, and will be relied on to guide the leasing strategy for the Residential Centralized Leasing Center. The Residential Centralized Leasing Center covers the leasing activity for multiple properties within BMC's DC portfolio. There will be required travel to nearby properties, as needed. BMC will provide you with the training necessary to perform this role successfully, in addition to periodic performance reviews and opportunities for growth within the company.

Requirements

Proficient in Microsoft Office and ability to learn specialized software
Excellent customer service skills
Outstanding sales and marketing skills
Strong time management, attention to detail and organizational skills
Ability to work a varied schedule, including weekends and some holidays as required
Ability to learn and comply with industry legal requirements
Ability to work in a fast-paced, multi-entity environment
Ability to multi-task and follow through
Ability to work under pressure
Ability to communicate effectively
Ability to respond to others' needs in a timely and courteous manner
Ability to drive own vehicle and travel to multiple properties in DC
High school diploma or equivalent
Prior leasing or customer service experience

Nice To Haves

Undergraduate Degree in Business, Sales, Marketing, or related field
Experience with social media platforms such as Facebook, Twitter, Pinterest, Yelp, etc.
Experience with Yardi, property management accounting system

Responsibilities

Meet with prospective residents and present available apartments that best fit their desires and budget
Present apartments, amenities and overall community to prospective residents using your team's established tour path
Answer inquiries from prospective residents; use standard sales techniques to encourage a visit to your community. Ensure prospect data is entered in a timely manner to comply with Fair Housing laws
Utilize standard sales closing methods to sell the prospective resident on available units
Greet prospective residents professionally and build a rapport with them
Complete prospect follow-up in accordance with Bernstein's follow-up expectations and record such activities in property management system for compliance with Fair Housing laws
Assist your assigned communities in gathering information from prospective residents after they have indicated a desire to move to the property
Assist your assigned communities with completing market surveys, which will include gathering current occupancy, rental rates and concessions
Proactively partner with your team and marketing department on efforts to promote your properties
Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year
Be available to work a varied schedule, including weekends and some holidays as required
Maintain a positive and professional customer service attitude
Update the daily and weekly rental reports
Attend periodic training seminars for leasing consultants to improve marketing and sales techniques
Answer office phone and greet visitors
Excellent attendance is required to perform the essential functions of this position
Other duties as trained for and are qualified to do.