Multi Site Community Director

UDR Careers • Washington, DC

26d

About The Position

UDR, Inc. is seeking a Multi Site Community Director to our team at 1301 Thomas Cir and Andover House (totaling 463 units) located in Washington DC. GENERAL SUMMARY OF DUTIES: The Community Director focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. Position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations.

Requirements

• Knowledge of organizational policies and procedures.
• Knowledge and understanding of business concepts and research principles, processes, and techniques.
• Knowledge of the principles of strategic business decision-making.
• Ability to apply policies and procedures to solve everyday business issues.
• Understanding of overall property management.
• Must know and follow the Fair Housing laws.
• Knowledge of principles and methods for promoting property.
• Strong customer service and personnel management skills.
• Ability to develop and prepare business analysis and plans.
• Established ability in the use of social media websites like facebook, twitter, and pinterest.
• Demonstrated ability in budgeting and financial planning.
• Highly organized and demonstrated project management skills.
• Ability to exercise initiative, problem solving and decision-making skills.
• Demonstrated understanding of social media campaigns.
• Ability to provide web-based analytics and recommendations.
• Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
• Ability to motivate, develop, and direct people as they work, identifying the best people for the job.
• Ability to apply the principles and practices of work leadership and management.
• Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
• Proven exceptional communication skills both written and verbal with an outgoing personality.
• Performs duties that require considerable initiative, independent judgment, and strong communication skills.
• Demonstrated knowledge and familiarity with community and rental property operations.
• Ability to work in conjunction with residents, prospective residents, Company managers, and associates.
• Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community.
• Polished highly professional interpersonal skills both in person, by phone and with all social media interactions.
• Knowledge of computer systems and applications.
• Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level.
• Demonstrated proficiency in the use of the internet and internet searches.
• Ability to create, compose, and edit written materials.
• Requires mobility sufficient to travel.
• Some bending, stooping and stretching.
• Occasionally lifting items weighing up to 30 lbs.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
• Regular and consistent attendance on the job is an essential function.
• Bachelor’s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.
• Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
• Minimum of two years’ management or supervisory experience is required.
• Must have and maintain a valid driver’s license unless otherwise noted.

Nice To Haves

• Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.

Responsibilities

• Asset Quality: Ensure community is ready for business and meets established physical standards daily.
• Customer Service: Provide the best standard of quality and service through resident relations.
• Financial: Complete various accounting and financial functions associated with driving and supporting community operations.
• Personnel (if applicable): Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance.
• Vendor Management: Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems.
• Administrative: Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level