Multi Site Clinic Manager
About The Position
As a Multi-Site Urgent Care Clinic Manager , you'll oversee operations at both our Saugus and Malden, Massachusetts locations , serving as the heartbeat of our multi-site operation. You'll lead a combined team of approximately 16 administrative and clinical staff members across both facilities, ensuring exceptional patient experiences and operational excellence at each location. This role combines the fast-paced environment of urgent care with the strategic leadership impact of multi-site healthcare administration. You'll divide your time between both locations based on operational needs, peak hours, and business priorities.
Requirements
- 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
- Strong leadership background - able to coach, inspire, and retain high-performing teams.
- Solid understanding of healthcare administration, compliance, and budget management.
- Excellent communicator with strong emotional intelligence and decision-making skills.
Nice To Haves
- Clinical experience or Medical Assistant certification a plus.
- Proficient in scheduling and payroll systems; EMR experience (especially Experity ) highly preferred.
Responsibilities
- Lead and mentor non-provider staff across both Saugus and Malden locations
- Cultivate a unified culture of service, accountability, and operational excellence
- Ensure consistent policies, procedures, and patient care standards at both sites
- Coordinate staffing and resources between locations as needed
- Manage day-to-day clinic operations at both facilities
- Ensure smooth patient flow, scheduling accuracy, and efficient resource utilization
- Travel between locations to provide hands-on leadership and support
- Monitor and optimize operational efficiency across both sites
- Monitor and improve KPIs including wait times, patient satisfaction (NPS), staff turnover, and budget adherence for both locations
- Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols
- Oversee clinic finances, including budget control and P&L tracking for dual operations
- Handle recruiting, onboarding, scheduling, and payroll for approximately 16 staff members
- Provide performance management and professional development across both teams
- Create coverage plans and ensure adequate staffing at both locations
- Foster communication and collaboration between site teams
- Serve as the primary liaison with regional leadership for both locations
- Communicate performance data, challenges, and improvement plans
- Provide floor support at either location during peak hours or staffing needs
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
