Multi-Site Branch Leader

Fleetwood Bank•Fleetwood, PA

About The Position

Invest in your career with Fleetwood Bank, the only bank with headquarters in Berks County! As a true community bank, we are committed to making meaningful differences in our local community. Our employees live, work and play in the communities we service. We are our customer's neighbors & friends! Fleetwood Bank is currently hiring a full-time Mulit-Site Branch Leader. Fleetwood Bank offers a competitive benefit and salary package, including generous PTO, 401k plan with company match, and 100% company paid health and insurance benefits for employees. The Multi-Site Branch Leader is responsible for the overall management of the branch(es); leading all facets of sales, service and operations of the branch. The MSBL will lead the branch team by providing exceptional customer service while achieving budgeted sales goals, acquiring new consumer and business customer relationships, initiating referrals to partners, and deepening all existing customer relationships

Requirements

HS diploma or equivalent, Bachelor's degree preferred
At least 5 years of proven experience in a retail banking environment with branch management responsibilities.
Must demonstrate excellent oral and written communication skills and effective interpersonal skills.
Ability to use effective leadership to train, motivate, and generate enthusiasm among team members required.
Strong knowledge of Microsoft Office (Outlook, Word, Excel) as well as core operating systems.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Manage the overall operations of multiple bank branches; adhering to all operational, security, risk and regulatory related policies and procedures.
Analyze sales, service, operational and financial performance for multiple bank branches.
Foster a customer-centric culture within the branches by providing customers with a memorable experience. Coach and develop the team to meet and exceed customers' expectations by uncovering needs, as well as provide problem resolution.
Lead the referral process by deepening customer relationships and engaging with a multitude of bank partners. Build strong partnerships through clear and effective communication.
Integrate use of available tools and technology to improve sales presentation, performance, and productivity to achieve branch financial targets.
Ensure that each branch employee has the knowledge, skills, and motivation to effectively carry out planned sales goals and objectives and regularly track and communicate associates' progress.
Build brand awareness by providing excellent and responsive customer service.
Active involvement in the community as well as participation in community organizations and bank activities as a representative of Fleetwood Bank. Develop and maintain key business and community relationships.
Contributes to the team effort by performing other duties as assigned