Multi-Site Assistant General Manager - Club Wyndham La Cascada & Riverside Suites Resort

Wyndham Hotels & Resorts•San Antonio, TX

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. This position is for a Multi-Site Assistant General Manager Riverside Suites & La Cascada Resort Assistant General Manager, Resort Operations The Assistant General Manager, Resort Operations serves as a supporting role to the General Manager, Resort Operations. The Assistant General Manager is responsible for the development and execution of resort operations while maintaining the integrity of Wyndham Vacation Ownership service standards. He/She will oversee the daily operation of all resort departments including, but not limited to: Guest Services, Housekeeping and Maintenance. The Assistant General Manager is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, associates, sales, vendors and board members are maintained positively and professionally at all times.

Requirements

BA/BS degree
Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
Possess innate analytical ability to grasp numbers and understand their impact (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills).
Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation.
Ability to ensure administrative functions and duties are assigned and completed according to WD standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms.
Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Destinations values.
Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
Working knowledge of the composition of Association documents, some understanding of governing statutes and board meeting procedures.
Proven success managing budgets.
Demonstrated knowledge & application of applicable codes, laws & regulations.
Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments.
Understanding of Labor Relations (where appropriate).
Professional appearance and excellent communication skills in dealing with associates, guests, board members and vendors.
Ability to keep sensitive information confidential.
PC skills
Microsoft Office: Word, Excel, PowerPoint
Three to five years of property Vacation ownership/hotel management experience required, with mixed discipline.

Nice To Haves

Associate Governance preferred
Community Associate Management Certification preferred.
Hospitality certifications preferred
CMCA
CPR
Certified Pool Operator preferred

Responsibilities

Responsible for maintaining the overall operation of the resort: Oversee various resort department managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections. Identify process improvements and best practices. Execute strategic goals, participate/facilitate committee and team projects. Maintain safety of resort for guests, owners and staff.
Maintain positive customer and associate relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination.
Manage and support financial aspects of the resort: Understand and formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data. Work with Corporate accounting team to prepare, review and analyze monthly financial reports and be able to describe impact of revenue, profit or expenses that could affect financial results. Understand monthly P&L reports. Work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances. Ensure the site meets all IA standards.
Build and maintain strong working knowledge of HOA relationship: Exhibit working knowledge of standards and documents for HOA, understand governing statues and board meeting procedures. Collaborate with General Manager to ensure all contracts negotiated on behalf of the HOA are presented in correct legal fashion and vetted prior to implementation.
Be a change agent for the company. Initiate and implement resort management strategic initiatives and programs developed to enhance guest satisfaction. Identify areas of process improvement and leverage best practices by working with appropriate corporate resources as necessary.
Performs other duties as needed.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program