Multi-Patient Task List Agent

UnitedHealth Group • Phoenix, AZ

80d • $17 - $31 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Multi-Patient Task List Agent employs excellent customer service skills and is responsible for delivering adequate patient bed management, maintaining responsive communication with all facility-based clinical team members, and payer sources. Ultimately, the MPTL Representative is responsible for all incoming patient orders (admissions, transfers, discharges, etc.) while meeting critical performance standards. The Multi-Patient Task List Agent Representative provides timely, accurate, and complete capture of all patient demographics, electronic orders, and insurance information to ensure a clean claim and appropriate reimbursement for all services rendered. This position is full-time. Employees are required to have flexibility to work any of our varied holidays, weekends shifts (seniority-based shifts). It may be necessary, given the business need, to work occasional overtime.

Requirements

• High School Diploma/GED (or higher)
• 6+ months of experience in verifying medical insurance
• 6+ months of patient access (patient registration) experience working within a hospital, physician office, healthcare insurance company or other healthcare revenue cycle-related setting
• Intermediate level of experience in Microsoft office
• Ability to navigate a PC (open applications, send/receive emails, conduct data entry, etc.)
• Ability to work any of our varied holidays, weekends shifts (seniority-based shifts)

Nice To Haves

• 6+ months of exceptional problem-solving experience within a healthcare facility or health insurance setting
• Advanced experience working off a PC and handling basic computer issues.
• Working knowledge of medical terminology

Responsibilities

• Under the guidance and direction of the centralized patient access unit leadership and sensitive to the employee work-life balance, will work a predefined schedule to support the operational and facility-based needs of twenty-four (24) seven (7) days a week operation.
• Processing orders assigned to MPTL as patient accounts require admissions, transfers, and discharges at the facility location.
• Supports clinical bed management duties by ensuring system updates have been made in required IT systems for admits, transfers and discharges, meeting 5-minute performance standards.
• Corrects registration edits and demographic updates as required when changing patient status.
• Conducts Insurance Eligibility / Benefit Verification via web-based tools and as necessary by phone.
• Supports registration activities by printing the required documentation (i.e., face sheets, patient armbands, etc.), coordinating production with the facility caring for the patient.
• Provides fax, phone, or electronic notification to payers of patient admissions and upgrades.
• Identifies issues in need of escalation to corporate Financial Clearance staff and facility financial specialists (i.e., Financial Clearance and Financial Counseling staff).
• Maintains up-to-date knowledge of specific registration requirements for all areas, including Inpatient and Outpatient Registration Services.
• Ensures complete, accurate, and timely entry of demographic information into the ADT system at the time of registration.
• Communicates with the facility or providers when necessary to clarify or obtain additional patient information.
• When necessary, escalate accounts to appropriate facility Patient Registration leadership staff.
• Complies with HIPAA, PHI, and its implications, ABN, MSP, EMTALA, etc. and other regulations which affect the registration process.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED