Multi Patient Task List Agent

UnitedHealth Group • Glendale, CA

104d • $16 - $27 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Imagine yourself in a new career with Optum360. As part of the UnitedHealth Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication to help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you. The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers. Our facility has an onsite cafeteria that provides discounts to employees. Healthcare isn't just changing. It's growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities. The MPTL Representative employs excellent customer service skills and is responsible for frequent communication with the facility based clinical team members and payer sources in partnership to deliver effective facility and patient bed management. The MPTL Representative ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the MPTL Representative is ultimately responsible for Admits, Transfers and Discharges meeting critical performance standards for timeliness.

Requirements

• High School Diploma/GED (or higher).
• 1+ years of experience working in a hospital patient registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and / or other revenue cycle related roles.
• Ability to work 100% onsite at Glendale Memorial Hospital & Medical Center.
• Ability to work 4 days a week from 7AM - 5:30PM OR 12:00pm to 10:30PM and willing to work on weekends and holidays with a rotating schedule.

Nice To Haves

• Knowledge of charity care programs as well as the various government and non-government programs.
• Experience with MS4/Cerner.
• Knowledge of both government and commercial insurances.
• Bilingual fluency in English and Spanish OR Armenian.

Responsibilities

• Work a predefined schedule to support the operational and facility-based needs of twenty-four (24) seven (7) days a week operation.
• Support clinical bed management duties by ensuring system updates have been made in required IT systems for Admits, Transfers and Discharges, meeting 5-minute performance standards.
• Correct registration edits and demographic updates as required when changing patient status.
• Conduct Insurance Eligibility / Benefit Verification via web-based tools and as necessary by phone.
• Support registration activities by printing necessary documentation (i.e., face sheets, patient armbands, etc.), coordinating production with the facility caring for the patient.
• Provide fax, phone, or electronic notification to payers of patient admissions and upgrades.
• Identify issues in need of escalation to corporate Financial Clearance staff and / or facility financial specialists.
• Maintain up-to-date knowledge of specific registration requirements for all areas, including Inpatient and Outpatient Registration Services.
• Ensure complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Communicate with the facility or providers when necessary to clarify or obtain additional patient information.
• Escalate accounts to appropriate facility Patient Registration leadership staff when necessary.
• Comply with HIPPA, PHI and its implications, ABN, MSP, EMTALA, etc. and other regulations which affect the registration process.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED