Multi-Office Operations Manager Outpatient Oncology

The Oncology Institute of Hope and Innovation•Orlando, FL

1d•$80,000 - $100,000

About The Position

Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge , evidence-based cancer care to a population of approximately 1.9 million patients , including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better. As an Operations Manager at The Oncology Institute, you play a critical leadership role ensuring our clinics deliver compassionate safe and high quality care to patients and families every day. You are trusted to lead teams manage operations across multiple locations and drive excellence in quality service and performance while living our mission to bring innovative value based oncology care closer to home. This is a role for leaders who want real impact professional growth and the opportunity to make a meaningful difference in patients lives. JOB PURPOSE AND SUMMARY: The Operations Manager serves as the operations leader for multiple clinic locations in the Kissimmee, FL area, and is responsible for all day-to-day operations of assigned sites to ensure that they are safely meeting all patient care objectives of The Oncology Institute. In addition to providing exceptional patient care services at your assigned locations, the office manager has the responsibility to ensure locations are adhering to OSHA regulatory standards, following all safety protocols, and managing patient care in a HIPAA-compliant way to protect patient privacy. The Operations Manager has multiple direct reports including supervisors, front and back-office staff and is critical in ensuring their assigned clinic locations perform at or above defined operational, quality, and financial metrics.

Requirements

Exceptional written and verbal communication skills
Analytical thinking skills and the ability to exercise sound judgement when making decisions
Must be customer service oriented and prepared to liaise with patients, their families and other care providers
Extremely organized and detail oriented
Ability to delegate tasks as needed
Ability to spend extended periods of time sitting at a desk
Required: Bachelor’s degree or equivalent educational background
5+ years prior experience working in a clinical or healthcare setting
3+ years of proven success in leadership roles
3+ years in multi-site clinic leadership

Nice To Haves

Knowledge of a second language is an asset

Responsibilities

Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.
Partner in the recruitment, hiring and training of new staff members
Design and implement business strategies to help the clinic meet organizational goals
Manage staff by assigning and delegating tasks as needed
Develop protocols and procedures to improve staff productivity
Act as a liaison between patients, their families and additional care staff
Plan and manage the clinic's budget and approve payroll
Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
Ensure that all policies and procedures function in accordance with state and federal laws
As leader of your clinic location or multiple locations, you will be responsible for supervising all clinicians and non-clinician teammates at your locations and ensuring they properly complete their daily responsibilities.
You will be responsible for annual performance evaluations on all direct reports and reviewing evaluations for indirect reports that are the responsibility of your supervisors.