Multi-Office Operations Manager Outpatient Radiation Oncology
About The Position
The Operations Manager serves as the operations leader for 2-4 radiation oncology clinic locations, and is responsible for all day-to-day operations of assigned sites to ensure that they are safely meeting all patient care objectives of The Oncology Institute. In addition to providing exceptional patient care services at your assigned locations, the office manager has the responsibility to ensure locations are adhering to OSHA regulatory standards, following all safety protocols, and managing patient care in a HIPAA compliant way to protect patient privacy. The Operations Manager has multiple direct reports including supervisors, front and back-office staff and is critical in ensuring their assigned clinic locations perform at or above defined operational, quality, and financial metrics.
Requirements
- Exceptional written and verbal communication skills
- Superior follow-up and follow-through abilities, ensuring that each task is fully completed
- Comfortable holding staff accountable for their responsibilities and deliverables
- Analytical thinking skills and the ability to exercise sound judgement when making decisions
- Must be customer service-oriented and prepared to liaise with patients, their families and other care providers
- Extremely organized and detail-oriented
- Ability to delegate tasks as needed
- Ability to spend extended periods of time sitting at a desk
- Required: Bachelor’s degree or equivalent educational background
- 1-3 years prior experience working in a clinical or healthcare setting
- 1-3 years of proven success in leadership roles
- 0-3 years in an operations manager role
Nice To Haves
- Knowledge of a second language is an asset
Responsibilities
- Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members
- Partner in the recruitment, hiring and training of new staff members
- Design and implement business strategies to help the clinic meet organizational goals
- Manage staff by assigning and delegating tasks as needed
- Develop protocols and procedures to improve staff productivity
- Act as a liaison between patients, their families and additional care staff
- Plan and manage the clinic's budget and approve payroll
- Ensure that all policies and procedures function in accordance with state and federal laws
- Supervise all clinicians and non-clinician teammates at your locations, and ensure they properly complete their daily responsibilities
- Perform quarterly and annual performance evaluations on all direct reports, and review evaluations for indirect reports that are the responsibility of your supervisors
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What This Job Offers
Job Type
Full-time
Career Level
Manager
