Multi-Line Claim Specialist
About The Position
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don't just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. The Multi-Line Claim Specialist (Auto & General Liability) is responsible for the full investigation, evaluation, negotiation, and resolution of assigned auto and general liability claims across multiple jurisdictions. This role supports multiple client accounts. This position is ideal for an experienced adjuster who believes that every claim represents a real person's livelihood, owns outcomes, and takes pride in delivering accurate, compliant, and timely claim resolutions. The role may also serve as an advanced career step for future leadership consideration. This is a true adjusting role. It is not an HR, consulting, or administrative position. The Specialist is accountable for end-to-end claim handling, decision-making, and results.
Requirements
- 10+ years of auto liability claim handling experience
- Demonstrated experience handling injury claims
- Strong analytical, negotiation, and decision-making skills
- Ability to manage workload independently in a fast-paced, multi-jurisdiction environment
- Excellent written and verbal communication skills
- Strong organizational skills with consistent attention to detail
- Reliable, predictable attendance during core client service hours
Nice To Haves
- Multiple state adjuster licenses
- Professional designations such as AIC, ARM, or CPCU
- Bilingual (Spanish) proficiency — This role may involve communicating with injured workers, employers, or vendors where Spanish-language skills are beneficial but not required.
Responsibilities
- Investigate, evaluate, and adjust auto and general liability claims in compliance with corporate standards, client-specific handling instructions, and applicable state laws
- Establish reserves and provide reserve recommendations within assigned authority
- Review, approve, and negotiate medical, legal, damage, and miscellaneous invoices to ensure accuracy, reasonableness, and claim-relatedness
- Authorize and issue claim payments in accordance with established procedures and authority levels
- Negotiate settlements in alignment with corporate claim standards, jurisdictional requirements, and client expectations
- Coordinate with and oversee outside vendors, including legal counsel and other claim-related service providers
- Maintain accurate and timely claim documentation and diary management within the claim system
- Identify and monitor subrogation opportunities through resolution
- Communicate effectively and consistently with clients, claimants, attorneys, and internal partners
- Ensure compliance with corporate claim handling standards and audit expectations
- Provide timely notice of qualifying claims to excess or reinsurance carriers, when applicable
Benefits
- 4 weeks PTO + 10 paid holidays in your first year
- Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth : Internal training and advancement opportunities
- Culture : A supportive, team-based work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
