Multi-Function Engineer

Warner Bros. Discovery • Atlanta, GA

18d

About The Position

WBD is adapting remote (REMI) workflows to their portfolio and will be launching an area dedicated to remote productions called the Remote Operations Center (ROC). The ROC will be a multipurpose space for remote production for Live sporting event. The multi-function engineer will be assigned to this space and be production adjacent to the success of the remote productions and the needs of the ROC within the Studio production facility.
The position will focus on support of live and recorded programming requires a knowledge of Broadcast and IT infrastructure including:
1) Technical spaces (control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centers)
2) Associated production systems (A/V and data routing, signal processing, cameras, switchers, audio mixers, intercom, tally, encoders/encoding, feeds/edit systems, master control, highlights creation, media workflows, automation, server based ingest/playback etc.)
A working knowledge of IT and data networking is also necessary to work in an increasingly IP and IT centric broadcast/multimedia infrastructure. An understanding of Cloud Technologies and equipment.
Collaboration with team members, clients and other support groups is required to troubleshoot and resolve issues with broadcast/multimedia systems and computers in our production environments.
This position will primarily provide facility-based support. However, there may be occasions requiring support of outside productions/events or to provide technical support to upgrade outside broadcast facilities. Any maintenance of Electronic Newsgathering (ENG) crew gear will be a shared responsibility with the field engineering team.
Live Production teams operate within an ITSM Service Management framework, supported by common processes around planning and managing changes. Adherence to our standard ITSM processes to minimize impact and deliver value to our customers is required. This includes documenting issues/requests and escalating as needed for problem management and resolution via our in-house service management system(s).
A willingness to perform varied tasks, document systems and processes, adapt to changing priorities, and the ability to solve complex technical problems independently are essential to be successful in this position. We expect our multi-function engineers to build good relationships amongst our client base and to provide excellent customer service. Good communication skills (verbal and written) are required.
Shift work on a rotating schedule is necessary to meet the needs of our customers in our 24x7 live production schedule. Shifts includes nights and weekend, and holidays.

Requirements

• BS/BA degree preferred.
• Minimum of 2-5 years of network-level broadcast production experience for live game, live remote, and/or live studio productions.
• Proficiency in technical planning and documentation for live sports, news, or entertainment productions.
• Experience in managing and monitoring video and audio signals for live events.
• Proficient in video and audio router operations.
• Knowledge in Cloud Technology and workflows
• Knowledge in REMI productions and support
• Knowledge of current industry audio and video standards.
• Familiarity with Remote Operations, Production Control Room operations, and technical liaison roles.
• Ability to lead technical meetings and resolve issues proactively.
• Must be able to work independently, and with small and large teams.
• Must be flexible and able to work non-traditional hours, including weekends and holidays.

Nice To Haves

• TD, A1, Engineering or Technical Manager experience.
• Ability to handle the pressures of live programming and limited time constraints.
• Open to travel if required.

Responsibilities

• Support and maintain an active production facility. Repair, calibration and installation of audio & video broadcast/IT equipment. This includes equipment within the production facilities such as control rooms and studios (cameras, switchers, audio mixers, multi-viewers, intercom system, monitors, graphic equipment, server/playback, etc.) and related supporting infrastructure in terminal gear/data center and master control areas, transmission sites and throughout any broadcast infrastructure plants supported by the team (A/V routers, data routers, RF/fiber transmission, tally, signal processing gear, CATV system, etc.). Depending on your location, maintenance/repair of ENG crew gear (field cameras, mixers, microphones, lights, etc.) may be required.
• Perform technical support for critical/on-air production systems. Ability to back-up or assist other support groups and clients for non-critical systems and IT/PC gear, including installation, problem correction, removal/replacement, or other tasks as necessary to ensure continuation of customer work productivity and/or on-air transmission.
• Participate on technology design, installation, and integration projects with complex, leading-edge technology in an increasingly broadcast IP and IT centric environment. This includes broadcast and server-based systems, data networking (e.g., routers, switches) and other comparable equipment.
• Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) Lucid Chart for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory. May participate in remote assignments with engineers from across WBD. Represent the company in dynamic, multi-cultural environments and effectively interface with demanding broadcast personnel (e.g., on-air talent, producers) in a professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level