BankOnBuffalo, Multi-Experience Agent

CNB Financial Corporation-posted about 1 hour ago
Full-time • Entry Level
Clarence Center, NY
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A MX Agent is responsible for providing exceptional customer service and support to clients through phone calls, emails, digital banking messages, live chats, and interactive ATMs. This includes assisting with transactions, troubleshooting issues, and answering inquiries. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

  • Provide prompt and courteous assistance to clients, addressing their inquiries and resolving issues related to banking services.
  • Help clients with various transactions, including deposits, withdrawals, and account inquiries, ensuring accuracy and efficiency through an interactive ATM.
  • Diagnose and resolve technical problems clients may encounter with ITMs or online banking platforms.
  • Ensure each interaction is positive and personalized, making clients feel valued and understood.
  • Monitor and maintain performance metrics within established guidelines to ensure service quality and operational efficiency.
  • To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below.
  • A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.
  • A background screening will be conducted.
  • LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
  • TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines, call center phone system, and any other computer programs pertinent to performing job duties.
  • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure.
  • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
  • This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
  • Medical, Dental, Vision & Life Insurance
  • 401K with company match
  • Paid Time Off & Recognized Holidays
  • Leave policies
  • Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
  • Employee Assistance Program
  • Employee Health & Wellness Program
  • Special Loan and Deposit Rates
  • Gradifi Student Loan Paydown Plan
  • Rewards & Recognition Programs and much more!
  • Eligibility requirements apply.
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