Multi Day Guide - Full Time, Seasonal

REI • Scottsdale, AZ

367d • $15 - $19

About The Position

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. This job contributes to REI's success by leading groups of clients on multi-day outdoor experience trips across the country. Experience trips may include hiking, backpacking, road cycling, and mountain biking, with accommodation styles ranging from basic camping to high-end lodge-based trips. Multi-day guides are professional guides matched and focused on providing unparalleled customer service, food quality, well-researched and delivered local interpretation, and have the skill and demeanor to facilitate a safe and fun experience for our guests. You model and act by REI's guiding values and mission.

Requirements

• 2+ years experience in guiding outdoor and/or overnight tours and/or outdoor educational skills/programs in a group setting.
• Must have a valid, state-issued driver's license with an acceptable driving background and the ability to obtain a medical examiner's certificate, which includes a physical and drug screen.
• Certification in Wilderness First Aid and CPR.
• Wilderness First Responder certification.
• Must be skilled in at least two activities for which we run trips, such as Hiking, Camping, Backpacking, Road Cycling, Mountain Biking, etc.

Responsibilities

• Take guests on multi-day tours, assuring the trip meets the advertised content and itinerary while demonstrating exemplary customer service, ensuring a five-star guest experience.
• Hold conversations, read social cues, and adjust presentation style. Facilitate introductions and relations between guests.
• Ensure safe practices and procedures are followed at all times.
• Demonstrate cultural awareness and involvement, share in-depth knowledge of regional destinations and/or cultural activities (e.g., art, natural and cultural history, food, and wine).
• Demonstrate in-depth expertise at a local level to ensure a quality experience - e.g., geography, geology, local flora/fauna, and other elements that set the guest experience apart.
• Meal preparation, ensuring safe cooler and food management.
• Communicate the itinerary and important information with all guests in a fun and exciting way (pre-trip, debriefs, orientations, safety talks, regional/cultural information, etc.).
• Set clear expectations for the guests about schedule, safety, and their responsibilities to the group. Offer suggestions and appropriate warnings when needed.
• Provide thorough feedback and ideas for improvement.
• Mentor or train new Guides, as assigned.
• Act as final on-site outcome maker about last-minute trip itinerary changes, crisis and risk management, compliance, conflict resolution, and group management.
• Operate as head contact for home office and vendor communication and logistics for 3rd party service providers.
• Complete all required documentation, including Post Trip Reports and Expense Reports.

Benefits

• Generous employee discount
• Access to health benefits
• Retirement savings plan
• Accrued time off

What This Job Offers

• Career Level: Entry Level
• Industry: Warehousing and Storage
• Number of Employees: 5,001-10,000 employees