Multi Clinic Patient Navigator
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Join the new MGB Cancer Institute Outpatient Clinic at Brigham & Women's Hospital as a Multi‑Clinic Patient Navigator! These fully onsite roles play a vital part in delivering seamless, high-quality cancer care by coordinating complex, multi‑clinic visits and supporting efficient patient flow across hospital locations. Patient Navigators partner closely with physicians and clinical teams, assist during clinic sessions, arrange imaging and ancillary testing, and serve as a steady guide for patients navigating a multi-disciplinary care experience. This position is focused on operational coordination and continuity of care, with potential rotation alongside inpatient teams to bridge inpatient diagnoses with outpatient, multi‑clinic treatment. Be part of building something new—and make a meaningful impact on patient experience from day one. Job Summary Summary Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.
Requirements
- Bachelor's Degree required.
- Social work, case management or related field preferably in a clinical setting 1-2 years preferred
- Strong knowledge of healthcare resources, community services, and patient advocacy.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
- Strong organizational and time management skills.
- Familiarity with electronic health records and case management software.
Responsibilities
- Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
- Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
- Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
- Assist patients in understanding and adhering to their care plans.
- Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
- Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
- Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
- Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
