Multi Brand Advisor II

Ulta Beauty • Fort Worth, TX

97d

About The Position

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we are transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose -a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. The Multi-Brand Advisor II (MBAII) is responsible for maximizing sales in focused brands under L'Oreal (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs and assisting guests in the selection and purchase of merchandise. All responsibilities are done while maintaining overall store standards, including cleanliness and replenishment. The MBAII represents the image, products, and culture of Ulta Beauty and the brands they support, which include IT Cosmetics, Urban Decay, and Kiehl's, to the Ulta Beauty guest. This position supports the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Requirements

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by applicable state law.
• Cosmetics artistry experience preferred.
• Demonstrate a passion for and significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to positively and proactively handle guest concerns.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Meet or exceed focused IT Cosmetics, Urban Decay and Kiehl's brand sales and clientele goals.
• Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty, retail shrink and omni-channel sales.
• Build the business by achieving sales targets using product services and data capture.
• Share the benefits of the guest loyalty program with guests on the sales floor.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment.
• Build, maintain, and successfully provide superior service to every guest daily.
• Courteously handle sales, refunds, and exchanges.
• Have solid knowledge of the IT Cosmetics, Urban Decay and Kiehl's brands.
• Perform makeup applications, skincare analysis and product demonstrations with guests.
• Grow and enhance business by demonstrating and executing exclusive product demonstrations.
• Book appointments for and support the execution of services and in-store events.
• Remain informed and participate in promotions and marketing initiatives.
• Use the provided clientele system to obtain guest information and follow up consistently.
• Take the initiative to stay informed regarding new and existing industry trends.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates and guests.
• Maintain strong relationships with brand partners through participation in required trainings.
• Address and successfully resolve guest concerns according to Ulta Beauty philosophy.
• Collaborate with managers and associates throughout the store.
• Attend seasonal seminars and participate in ongoing training.
• Be knowledgeable of and ensure compliance with Ulta Beauty's policies and standards.
• Model brand image and expectations by adhering to the Ulta Beauty dress code.
• Drive sales by keeping assigned work area replenished and maintained.
• Maintain outstanding store operational standards.
• Participate in completing merchandise resets and processing of shipment.
• Protect company assets by following loss prevention best practices.
• Execute other operational tasks as directed.

What This Job Offers

• Industry: Health and Personal Care Retailers
• Education Level: High school or GED