Multi Brand Advisor I

Ulta Beauty • Destin, FL

327d

About The Position

The Multi-Brand Advisor (MBA) is responsible for maximizing sales in focused brands under the Estee Lauder Companies (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs and assisting guests in the selection and purchase of merchandise. All responsibilities are done while maintaining overall store standards, including cleanliness and replenishment. The MBA represents the image, products, and culture of Ulta Beauty and the brands they support, which include MAC, Clinique and Estee Lauder, to the Ulta Beauty guest. This position supports the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Requirements

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by applicable state law.
• Cosmetics artistry experience preferred.
• Demonstrate a passion for and significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to positively and proactively handle guest concerns.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Meet or exceed focused MAC, Clinique, and Estee Lauder brand sales and clientele goals.
• Build the business by achieving sales targets and using all levers such as product services and data capture to build guest loyalty.
• Share the benefits of the guest loyalty program with guests on the sales floor.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment.
• Build, maintain, and successfully provide superior service to every guest.
• Courteously handle sales, refunds, and exchanges.
• Have solid knowledge of the MAC, Clinique and Estee Lauder brands within the store.
• Perform makeup applications, skincare analysis and product demonstrations with guests.
• Book appointments for and support the execution of services and in-store events.
• Remain informed and participate in promotions and marketing initiatives.
• Use the provided clientele system to obtain guest information and follow up consistently.
• Take the initiative to stay informed regarding new and existing industry trends.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates and guests.
• Maintain strong relationships with brand partners through participation in required trainings.
• Address and successfully resolve guest concerns according to Ulta Beauty philosophy.
• Collaborate with managers and associates throughout the store.
• Attend seasonal seminars and participate in ongoing training.
• Be knowledgeable of and ensure compliance with Ulta Beauty's policies and standards.
• Model brand image and expectations by adhering to the Ulta Beauty dress code.
• Drive sales by keeping assigned work area replenished and ensuring hygiene standards.
• Maintain outstanding store operational standards.
• Participate in completing merchandise resets and processing of shipment.
• Protect company assets by following loss prevention best practices.
• Execute other operational tasks as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED