MTS, Sr. Technical Program Manager

Microsoft • Redmond, WA

21d • Hybrid

About The Position

Join Microsoft AI, where we’re helping build Humanist Superintelligence—AI that is ultra-capable, controllable, and always in service of humanity. As a Senior Technical Program Manager, you’ll design frameworks that ensure our AI systems are safe, reliable, and amplify human potential. This role is focused on platform features, operation, and stability of Copilot inference. You’ll drive improvements into our model deployment, scaling, and utilization tools. You’ll collaborate across teams to deliver technology that solves meaningful problems for our organization and drive efficiencies into our resource utilization.
MAI operates with the agility and intensity of a startup—fast-paced, iterative, and impact-driven. Success here requires a scrappy mindset: someone who thrives in ambiguity, takes initiative, and adapts quickly to shifting priorities. This role is ideal for a candidate who enjoys designing solutions from the ground up, not just executing predefined tasks. If you’re energized by ownership, innovation, and building frameworks that influence product direction, you’ll feel right at home on our team.
Starting January 26, 2026, MAI employees are expected to work from a designated Microsoft office at least four days a week if they live within 50 miles (U.S.) or 25 miles (non-U.S., country-specific) of that location. This expectation is subject to local law and may vary by jurisdiction.

Requirements

• Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.

Nice To Haves

• Bachelor's Degree AND 8+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ year(s) of experience managing cross-functional and/or cross-team projects.
• 2+ year(s) of experience leading AI-focused products or programs with direct involvement in model evaluation strategies (Evals), optimization through loss function analysis (Losses), or overseeing data collection pipelines to support scalable training and validation workflows (Data Collection).
• 2+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Prior exposure to Large Language Models (LLMs), model evaluation, or human-in-the-loop systems.
• Experience working in a startup-like environment.

Responsibilities

• Cross-Team Coordination: Partner with Research, Engineering, Data, and Product teams to align on goals, identify opportunities for enhancing model performance, share learnings, and drive execution at scale.
• Quality Frameworks: Build and run systems to assess and enhance model responses, such as annotation platforms and evaluation pipelines. Review performance metrics to find areas for improvement.
• Data-Driven Decision Making: Collaborate with analytics teams to define success metrics and correlate improvements to user impact.
• Operational Excellence: Manage all components of project planning, execution, and delivery by developing consistent processes that accommodate product complexity and organizational growth, ensuring coordination with overall product strategy and deadlines.
• Strategic Program Architecture: Partner with other TPgMs and leadership to design scalable processes and frameworks that extend beyond model response quality, supporting evolving priorities across Copilot. Maintain a deep understanding of the latest advancements in AI and Machine Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level