MTC Training Desk Assistant (Part-time)

The Church of Jesus Christ of Latter-day Saints•Provo, UT

19h

About The Position

This position is central to the missionaries' role to 'Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.' The Training Desk Assistant is an entry support level individual contributor that assists in the administration of the Language, Non-Language and Infield Training Departments. They may also be assigned to assist in the coordination of the Training Desk team.

Requirements

Working knowledge of Microsoft Office applications and Google Suite
Able to work with tact, respect, diplomacy and effectiveness in coordinating with multiple supervisors as well as other MTC staff
Able to work effectively independently
Exceptional critical thinking
Excellent interpersonal, public relations and prioritizing skills are needed
Self-motivated and able to work well under pressure, on own initiative
Strong organizational skills
Must be able to work 15-20 hours per week
To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment.

Nice To Haves

A high degree of personal organization and self-management
1 year of experience with MS office applications, including Word, Excel, and Outlook
Manage complex and highly confidential information
Excellent social skills, able to operate with diplomacy, tact, and empathy
Ability to manage multiple tasks and achieve deadlines under pressure
Working knowledge of project management software (Asana, Clickup, Monday.com)

Responsibilities

Maintains an exceptionally professional and welcoming Training Department atmosphere
Answers Training related inquiries from MTC employees, ecclesiastical leaders, missionaries and their families, COB employees and others via phone call, email and in person
Maintains and restocks T4 storage rooms, including training materials and office supplies for area
Manages room calendars for T3 and T4.
Assists the COB in the maintenance and management of the Church Chat Bot
Moderates select MTC Social Media pages (Facebook, Instagram) in coordination with page admin
Collects and organizes comments from teachers regarding missionaries discussed in weekly medical/clinical meetings; provides these confidential comments to Training Directors
Tracks T3 locker rentals, Department P-Card usage, Campus card usage, and receipts.
Creates and maintains various repositories of information in Google Suite.
Provides training to other desk employees in bi-monthly team meetings
Reviews Report 131, daily, for incoming missionaries and report issues to impacted groups
Takes minutes for Training Directors and Managers in various department meetings
Organize workflow and project status using project management software (Asana, Monday.com)
Supports training departments with interviewing process, teacher information and area logistics and special ad hoc projects, upon request
Serves early arrival districts by giving tours of the MTC, introduction to Preach My Gospel and occasionally other activities welcoming them to the MTC, as needed
May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)
Assists in the supervision of training desk team, including interviewing, hiring, onboarding, and performance measurement
Assists in liaising with staff at various levels in all departments across the MTC
Attends meetings in absence of Supv, Training Operations Coordinator
Assists in coordinating materials for Training Supervisors, Missionaries and Teachers
Assists in providing support to Managers of Training and Sr Managers of Training as requested