MSU Bikes Service Center Manager / Operations Supervisor II

MSU Internal Job Postings Details • East Lansing, MI

3d • Onsite

About The Position

This position will oversee the operations of the MSU Bikes Service Center. Supervises retail operations of bike sales. Supervises, schedules, prioritizes and assigns the work of the support staff. Interviews, hires, trains, evaluates and disciplines regular and student employees. Assists with development of Bikes Service Center marketing and promotional strategies and special events. Assists customers to provide service excellence and to maintain partnerships with MSU community. The job responsibilities are as follows: 40% - Customer Service Assists customers to provide service excellence and to maintain partnerships with the MSU community. Interacts with customers in order to answer questions, sell items, and to attain service excellence. Interacts with department peers to promote unity, and consistency. 30% - Supervises in-store retail operations. Develops event sales that support department strategy and mission. Coordinates specialty sales. Manage the business operations ensuring fiscal and environmental due diligence and compliance with federal, state and local laws as appropriate. Work with bicycle vendors and parts suppliers. 30% - Manage MSU Bikes Service Center Operations Creates staff development plans and Expectation Outlines. Conducts regular one-on-ones and staff meetings. Aligns staff goals with department strategy. Approaches team and trust building with intention. Actively promotes a meaningful experience for student staff. Addresses challenges and opportunities in a timely manner, and in accordance with department, IPF, and MSU policies. Interviews, hires, trains, evaluates, and disciplines regular, temporary, on-call, and student staff. This position will engage in high performing, leading-edge practices, valuing people, partners and stewardship.

Requirements

• Knowledge equivalent to that which would be acquired in the first two or three years in college, technical, vocational or business school with coursework in a field related to bicycle maintenance, assembly, repair, and sales; one to three years of related and progressively more responsible or expansive work experience in performing tasks related to the area of bicycle maintenance, assembly, repair, and sales, and requires one to three years supervisory bicycle shop experience; or an equivalent combination of education and experience.
• Possession of a valid vehicle operator's license at the time of hire is needed to perform duties of the position.

Nice To Haves

• Experience working with tools and performing bike maintenance
• experience working with bicycle vendors and parts suppliers
• knowledge related to bicycling and related transportation alternatives.
• A lifelong learner and problem solver with strong technical skills and communication skills, who focuses on innovative solutions aligned with University goals.

Responsibilities

• Customer Service: Assists customers to provide service excellence and to maintain partnerships with the MSU community.
• Interacts with customers in order to answer questions, sell items, and to attain service excellence.
• Interacts with department peers to promote unity, and consistency.
• Supervises in-store retail operations.
• Develops event sales that support department strategy and mission.
• Coordinates specialty sales.
• Manage the business operations ensuring fiscal and environmental due diligence and compliance with federal, state and local laws as appropriate.
• Work with bicycle vendors and parts suppliers.
• Manage MSU Bikes Service Center Operations
• Creates staff development plans and Expectation Outlines.
• Conducts regular one-on-ones and staff meetings.
• Aligns staff goals with department strategy.
• Approaches team and trust building with intention.
• Actively promotes a meaningful experience for student staff.
• Addresses challenges and opportunities in a timely manner, and in accordance with department, IPF, and MSU policies.
• Interviews, hires, trains, evaluates, and disciplines regular, temporary, on-call, and student staff.

Benefits

• MSU Benefits - Free comprehensive health care for you and your family as well as a 10% contribution toward your retirement
• Generous sick, vacation, personal and holiday time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees