MST ASM

Lowe's • Lynnwood, WA

112d • $60,000 - $100,000

About The Position

The position involves leading a team of supervisors and associates in a retail environment, specifically focusing on product categories in the assigned area. The role requires modeling customer service behaviors, setting clear operational goals, and tracking team progress. The manager is responsible for connecting with the team to understand challenges, providing recognition, feedback, coaching, and development opportunities. Additionally, the manager oversees performance management, encourages idea sharing, and addresses associate relations concerns. The role also includes executing service, reset, pricing, and operational programs, managing store procedures, controlling expenses, and enhancing the customer experience. The manager is expected to drive a culture of safety and security within the store while fulfilling Manager-on-Duty responsibilities, ensuring proper staffing, and maintaining store cleanliness.

Requirements

• 2 years of experience leading associates in a retail environment.
• 3 years of experience in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities.
• 1 year of experience directly managing a team of sales associates.
• Experience using Microsoft Office Suite.

Nice To Haves

• Experience in retail store freight flow logistics.
• 5 years of experience leading service associates in retail or consumer service.
• 5 years of experience directly managing a team of sales associates.
• 5 years of experience leading support/operations associates.
• 3 years of experience performing manager-on-duty responsibilities.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories.
• Experience working with store computer systems.
• Certification in a related area.

Responsibilities

• Interviews, selects, develops, and provides direct leadership over a team of supervisors and associates.
• Models behaviors needed to deliver SMART customer service and maintain an in-stock position.
• Sets clear and measurable service and operational goals for the team.
• Tracks team progress on a daily basis.
• Connects with the team regularly to understand challenges and remove obstacles.
• Provides recognition for effective behaviors and exceeding operational goals.
• Offers open and timely feedback, coaching, training, and development opportunities.
• Manages performance of associates against established goals.
• Encourages idea sharing and empowers decision-making.
• Identifies and addresses associate relations concerns.
• Drives execution of service, reset, pricing, and operational programs.
• Manages store opening and closing procedures.
• Controls expenses including payroll and manages payroll hours.
• Maintains knowledge of industry service, sales, and operational trends.
• Identifies sales opportunities and gaps in inventory/merchandising.
• Anticipates and addresses operational issues impacting customer service.
• Monitors store power equipment usage and ensures safety.
• Drives a culture of safety, security, and shrink prevention.
• Provides full leadership over the store as Manager-on-Duty.
• Walks the store to observe customer/associate interaction.
• Ensures departments are properly staffed for customer traffic.
• Validates that aisles remain clean, safe, and free of clutter.
• Funnels non-MOD activities to appropriate leaders.
• Seeks performance feedback and pursues self-development opportunities.
• Builds and maintains collaborative relationships with cross-functional partners.
• Adapts quickly and effectively to work challenges and organizational change.

Benefits

• Health, Dental and Vision insurance.
• Life and Disability insurance.
• Paid time off including vacation, holidays, sick and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) Retirement account with company match.
• Employee Assistance Program.
• Education support programs including tuition assistance.
• Business Travel Accident insurance.
• Maternity and Parental leave.
• Adoption assistance.
• Lowe's Associate Discount and broad discount platform.
• Other discretionary benefits including annual bonuses and stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Building Material and Garden Equipment and Supplies Dealers