MST ASM

Lowe's • Houma, LA

122d

About The Position

The MST ASM position at Lowe's involves leading a team of supervisors and associates in store operations, ensuring exceptional customer service and operational efficiency. The role requires setting clear goals, providing feedback and coaching, and managing performance to meet established objectives. The MST ASM is responsible for driving execution of service, pricing, and operational programs, while also managing store opening and closing procedures. This position emphasizes safety, security, and shrink prevention, as well as fostering a collaborative work environment.

Requirements

• 2 years of experience leading associates in a retail environment.
• 3 years of experience working in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager on duty responsibilities.
• 1 year of experience directly managing a team of sales associates.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as required by law.

Nice To Haves

• Experience in retail store freight flow logistics.
• 5 years of experience leading service associates in a retail or consumer service industry.
• 5 years of experience directly managing a team of sales associates.
• 5 years of experience leading support/operations associates.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories.
• Experience working with store computer systems.
• Certification in related area.

Responsibilities

• Interviews, selects, develops and provides direct leadership over a team of supervisors and associates.
• Models behaviors needed to deliver SMART customer service and maintain an instock position.
• Sets clear and measurable service and operational goals for the team.
• Connects with the team regularly to understand challenges and remove obstacles.
• Provides recognition for effective behaviors and exceeding operational goals.
• Manages performance of associates against established goals.
• Encourages others to share ideas and empowers decision-making.
• Identifies associate relations concerns and takes appropriate action.
• Drives execution of all service, reset, pricing, and operational programs.
• Manages store opening and closing procedures.
• Controls expenses including payroll and other controllable expenses.
• Maintains knowledge of industry service, sales, and operational trends.
• Identifies sales opportunities and gaps in inventory/merchandising.
• Drives a culture of safety, security, and shrink prevention.
• Provides full leadership over the store as Manager on Duty.
• Walks the store to observe customer/associate interaction.
• Ensures departments are properly staffed for customer traffic.
• Seeks performance feedback and pursues self-development opportunities.
• Manages all reset, service, and pricing activity within the store.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Building Material and Garden Equipment and Supplies Dealers