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The position involves leading a team of supervisors and associates in a retail environment, specifically focusing on product categories in the assigned area. The role requires modeling customer service behaviors, setting operational goals, and tracking team progress. The manager will connect with the team to understand challenges, provide recognition, and offer feedback and development opportunities. Additionally, the manager will handle performance management, encourage idea sharing, and address associate relations concerns. The role also includes executing service, reset, pricing, and operational programs, managing store procedures, controlling expenses, and enhancing the customer experience. The manager will be responsible for ensuring safety and security within the store and will act as the Manager-on-Duty (MOD) to drive engagement and operational efficiency.
