MSP Tech Support

Pavion • Altamonte Springs, FL

8d

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit.

Requirements

• High School Diploma
• 2-3 Years experience customer service in Technical Position
• Ability to Self Manage

Nice To Haves

• CompTIA/Microsoft 365 certifications preferred
• Experience in Service Desk Telephone and ticketing management software
• Technical Proficiency with Microsoft and Mac operating systems
• Active Directory Experience

Responsibilities

• Troubleshoot technical issues, user account management, and provide KB articles
• Provide advanced technical expertise and commit to customer service
• Respond to Ticket Requests for IT Technical Support
• Install, configure, and ship hardware

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED