MSP Service Desk Technician

PeopleSharp • Richmond, VA

1d • $55 - $70 • Onsite

About The Position

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area . We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team , we’d love to hear from you! This is an on-site opportunity located in Richmond, VA. We’ll provide: Generous benefits package including health insurance, PTO, and retirement plan On-site gym, sauna, and gaming room Predictable set schedule to help promote work/life balance Weekly team meetings and get togethers A collaborative environment that fosters career development and formal learning opportunities Salary of $55-70k based on experience

Requirements

• 3+ years of experience in a help desk or technical support role (MSP experience preferred)
• Hands-on experience with SMB environments and ticketing systems
• Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware
• Excellent communication skills, with the ability to assist both technical and non-technical users
• A self-motivated, team-oriented mindset with a passion for problem-solving
• A valid driver's license and reliable transportation for on-site client support

Nice To Haves

• Experience with Active Directory, Exchange, and Hyper-V is a strong plus

Responsibilities

• Provide top-tier support for 100+ small to medium sized clients via email, phone, and on-site assistance
• Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches
• Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace
• Manage and prioritize tickets, set client expectations, and deliver outstanding customer service
• Accurately document client issues and solutions to enhance knowledge sharing and service efficiency

Benefits

• Generous benefits package including health insurance, PTO, and retirement plan
• On-site gym, sauna, and gaming room
• Predictable set schedule to help promote work/life balance
• Weekly team meetings and get togethers
• A collaborative environment that fosters career development and formal learning opportunities
• Salary of $55-70k based on experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed