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EAG is a dynamic and growing Consulting, IT Outsourcing, and Back Office Outsourcing firm focused on driving customer success. As an EAG team member, you will leverage your customer service and oil and gas industry experience, while driving continuous value both for your clients and EAG. Gain the satisfaction of knowing that you are creating an immediate and positive impact for your customers daily by joining the talented and driven team of professionals at EAG! Headquartered in Houston, TX, we focus on serving the upstream and midstream energy markets. Our mission is to deliver cost-effective business solutions to the oil and gas industry while providing a challenging and fulfilling experience to employees. We seek individuals who enjoy expanding their knowledge of the oil and gas industry and related technologies while working as part of a team delivering complex client engagements. EAG is starting the search for an MSP Service Analyst III to join our team. The MSP Service Desk Analyst III is responsible for a wide range of daily tasks aimed at ensuring smooth IT operations and excellent customer service for our MSP customers. This role involves direct interaction with customers to address support issues and service requests through various communication channels, including email, phone, and in-person. The Service Desk Analyst III coordinates with team members to ensure timely resolution of incidents and maintains service status updates to ensure customer satisfaction.
