MSP Partner Success Manager

IRONSCALES

119d

About The Position

If you are passionate about driving innovation, enabling partner success, and building industry-leading programs, we want to hear from you. Apply today to be part of the IRONSCALES team and lead the charge in revolutionizing the MSP landscape. IRONSCALES is a leading provider of self-learning, AI-driven email security solutions that continuously detect and remediate advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection against email threats. Our MSP division is a critical component of our growth strategy, enabling managed service providers worldwide to protect their clients and drive their own success. Who We Are: We are IRONSCALES. We care about people. We care about cybersecurity. We care about our customers and partners. Our team acts with intentionality, and our actions are always in the best interest of our teams, our customers, and our company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level. We are a rapidly growing team and welcome all who love a fast-paced, rewarding challenge to join us today!

Requirements

• 3 or more years’ experience (SaaS preferred) with a cybersecurity vendor, MSP, VAR, or similar partner ecosystem in a post-sale, customer success, or account management role.
• Proven ability to blend sales skills (upsell/cross-sell) with technical knowledge (e.g., email security, AI-driven tools, MSP workflows).
• Experience onboarding partners or clients onto technical platforms, with a track record of driving adoption and expansion.
• Strong presentation and training skills—both in-person and virtual—to empower MSPs technically and commercially.
• High-energy, proactive attitude with a passion for partner success and problem-solving.
• Comfortable navigating technical discussions and collaborating with Support on escalations, while staying focused on strategic growth.
• Excellent pipeline management, forecasting, and attention to detail in tracking MSP progress.
• Exceptional listening, negotiation, and relationship-building skills with a knack for driving results.
• Willingness to travel 10-15% depending on partner needs, events, or training sessions.

Responsibilities

• Take account ownership of MSP partners post-sale, receiving handoffs from the MSP Channel Development Manager (CDM) who owns pre-sales recruitment and deal closure.
• Lead end-to-end onboarding for new MSPs, ensuring rapid deployment and integration of IRONSCALES’ solutions into their service offerings.
• Drive expansion, cross-sell, and upsell opportunities by identifying MSP growth potential and aligning IRONSCALES’ capabilities with their client needs.
• Deliver tailored training programs to MSPs, covering technical setup, platform navigation, and sales strategies to enhance their ability to sell and support IRONSCALES.
• Act as the MSP’s primary post-sales point of contact, providing strategic guidance and technical insights while collaborating with Support to resolve complex issues.
• Build deep, trusted relationships with MSP partners, advocating for their needs internally and ensuring they achieve measurable success with IRONSCALES.
• Monitor MSP usage and performance metrics, proactively recommending optimizations or additional licenses to enhance client protection and partner revenue.
• Partner with Marketing to equip MSPs with co-branded collateral, campaigns, and enablement resources that amplify their go-to-market efforts.
• Maintain clear communication with the CDM to align on pre-sales context and with Support to ensure smooth escalation handoffs.
• Become the MSP feedback loop into IRONSCALES Product team and play an active part in our Partner Advisory Council cadence.

Benefits

• Competitive salaries
• 401(k) with Match
• PTO program
• HSA & PPO Options for Health Insurance
• Employer-provided Life Insurance
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees