MSP Level 3 Technician

TeamLogic IT•Colorado Springs, CO

14d•$72,000 - $90,000•Remote

About The Position

This is a full-time remote role for a Level 3 Technician. The Level III Technician will be responsible for advanced troubleshooting and resolving technical issues, managing IT infrastructure, and providing proactive system maintenance. The role also involves leading project implementations, supporting network and server systems, and ensuring the security and optimization of IT systems. Additionally, the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions.

Requirements

At least 3 years of experience in IT support or related technical roles, with recent experience in an MSP or multi-client environment strongly preferred
Proficiency in network infrastructure, server administration, and virtualization technologies
Strong hands-on experience with: Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive
Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP
Business firewalls (e.g., Meraki, Fortinet, SonicWall or similar), VPNs, and core networking concepts (VLANs, routing basics, trunking)
Expertise in diagnosing and troubleshooting complex hardware, software, and networking issues in production environments
Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision
Fundamental understanding of cybersecurity, system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus)
Experience providing customer-facing technical support and working directly with end users and business decision-makers
Strong communication, problem-solving, documentation, and organizational skills
Authorized to work in the United States and able to pass any required background checks
This role requires the ability to work both onsite and remotely, depending on client needs.
The candidate should be prepared for occasional travel to client locations and possess a valid driver's license.
Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

Nice To Haves

Information Technology certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required
Fundamental understanding of cybersecurity, system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus)

Responsibilities

Advanced troubleshooting and resolving technical issues
Managing IT infrastructure
Providing proactive system maintenance
Leading project implementations
Supporting network and server systems
Ensuring the security and optimization of IT systems
Mentoring junior technical staff
Engaging in client communications to provide high-quality IT support and solutions