MSP Level 2 Technician

TeamLogic IT, Gainesville, FL-posted 3 months ago
Mid Level
FL
251-500 employees
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We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions for small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

  • Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
  • Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
  • Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
  • Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
  • Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
  • Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
  • Create and maintain detailed documentation of client systems, configurations, and support activities.
  • Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
  • Provide guidance and training to Level 1 Technicians, fostering a collaborative team environment.
  • Minimum of 3-5 years in an MSP or similar IT support role.
  • A degree in IT, Computer Science, or related field is preferred.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.
  • Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as Azure and Hyper-V.
  • Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA or Zendesk.
  • In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.
  • Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
  • Strong ability to diagnose and resolve complex technical issues efficiently.
  • Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.
  • Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.
  • Experience with cloud platforms such as AWS, Azure, or Google Cloud.
  • Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
  • Knowledge of network and system monitoring tools (e.g., SolarWinds, Ninja, Auvik, etc.).
  • Proficiency in using documentation tools and platforms (e.g., Egnyte, IT Glue, SharePoint).
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Company parties
  • Paid time off
  • Training & development
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • Paid time off and holidays
  • Professional development and certification reimbursement
  • Opportunities for career advancement
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