MSP Level 1 Technician

TeamLogic IT•Fort Worth, TX

22h•$50,000 - $70,000•Hybrid

About The Position

We are seeking a diligent, enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. This role provides technical support and managed services to small to medium-sized businesses (SMBs) . The right candidate is proactive, organized, and strong in fundamentals—hardware/software installation, maintenance, troubleshooting, and clear customer communication. At TeamLogic IT, we prioritize an exceptional customer experience (CX), so professionalism and interpersonal skills are essential.

Requirements

Degree/diploma in IT, Computer Science, or related field (or equivalent experience).
Prior IT support experience; MSP and/or SMB client support preferred .
Working knowledge of Windows, macOS and Chrome OS , basic network configuration/troubleshooting, and business apps (e.g., Microsoft 365, Google Workspace ).
Strong analytical/troubleshooting skills, attention to detail, and ability to prioritize across multiple tickets.
Excellent verbal/written communication; ability to explain technical concepts to non-technical users.
Client-first mindset with a commitment to quality, responsiveness, and relationship building.
Able to work independently and collaboratively.

Nice To Haves

CompTIA A+ / Network+ , Microsoft certifications, or similar.
RMM tools (e.g., NinjaRMM or similar)
Ticketing systems (e.g., Autotask PSA, ServiceNow, Zendesk , or similar)
Documentation platforms (e.g., Hudu, IT Glue, SharePoint , or similar)
Familiarity with cloud services ( Azure, AWS, Google Cloud )
Xerox Printers

Responsibilities

Provide remote and on-site support for SMB clients; diagnose and resolve hardware/software issues efficiently.
Perform routine maintenance including patching/updates, backups, and monitoring to support performance and security.
Serve as first point of contact for incidents and service requests; accurately log, track, escalate when needed, and resolve to SLA .
Provide clear, timely updates on status, next steps, and resolution; maintain high client satisfaction.
Create/maintain documentation for client environments (systems, configurations, procedures) and document issue/resolution thoroughly in the ticketing system.
Assist with basic security measures such as antivirus updates, firewall configuration support, and periodic security checks.
Assist with deployment and configuration of hardware/software for new and existing clients; validate compatibility and functionality.
Identify process improvements and contribute to team standards and best practices.