MSP Helpdesk

M3 Technology Consultants

4d • $50,000 - $60,000 • Onsite

About The Position

You are an experienced Helpdesk Support Professional with 1-3 years of helpdesk technician experience. You enjoy interacting with clients to solve their IT problems and issues, and working in a collaborative team environment. The work, conducted from the business office, requires communication with clients, so excellent communication skills are necessary. Previous experience in a similar client relationship is also required. Our clients will rely on your cool and calm demeanor, combined with extensive knowledge of all aspects of technology, which is a critical requirement. What does your day/week look like? Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments. Troubleshooting workstations, networks, and servers Manage and support disaster recovery and business continuity solutions Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix Maintain documentation for hardware, applications, and SOPs Communication with Clients to keep them informed of incident progress, and notification of impending changes

Requirements

• Enjoy working in a team environment and communicating effectively
• Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener, and customer care
• Technical Awareness: able to match resources to technical issues and consult clients on solutions for their business
• Diagnostic skills for technical issues
• IT Certifications: Microsoft 365 Fundamentals, CompTIA A+
• Associate's/Bachelor's Degree in IT or related field
• Knowledge of the full stack of Microsoft desktop and server applications, as well as Office 365
• Experience working with Office 365, Active Directory, and DNS
• Experience with Mac devices
• Knowledge of applications in the AEC field, such as AutoCAD and Revit

Responsibilities

• Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
• Troubleshooting workstations, networks, and servers
• Manage and support disaster recovery and business continuity solutions
• Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Maintain documentation for hardware, applications, and SOPs
• Communication with Clients to keep them informed of incident progress, and notification of impending changes

Benefits

• Very competitive compensation package
• Collaborative team environment
• Career Growth with an active mentorship program to help guide your advancement as an IT Professional
• Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more
• 401(k) with a generous employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree