MSP Help Desk Manager
MSP Hire, Inc.•Warrensvl Hts, OH
437d•$55,000 - $70,000
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About The Position
The MSP Help Desk Manager will lead a dynamic Help Desk team at a leading IT Managed Service Provider, focusing on delivering exceptional client experiences and optimizing service operations. This role involves overseeing daily help desk operations, managing team performance, and ensuring compliance with service level agreements (SLAs). The manager will also be responsible for continuous process improvement and maintaining high service standards to enhance client satisfaction.
