MSP Field Tech Tier 2

Aris Search • New York, NY

27d • $55,000 - $65,000 • Hybrid

About The Position

Tier 2 Field Technician (New York City | Hybrid Field + Remote)
Full-Time | MSP Environment
We’re looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the “face” of the company at client locations.
If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you’ll feel right at home here.

Requirements

• MSP experience is required—you’re comfortable with multi-client environments and shifting priorities.
• Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software.
• Comfort supporting field hardware—workstations, WiFi, printers, cabling basics, routers, and switches.
• Ability to solve problems independently and escalate appropriately when needed.
• Strong communication skills and a client-first, service-oriented mindset.
• Ability to navigate NYC for onsite visits (subway/walking is perfectly fine).
• A desire to learn, grow, and take on more responsibility over time.

Responsibilities

• Provide Tier 2 support across multiple client environments—both remotely and onsite.
• Work from home on remote tickets, while spending 3–4 days per week onsite handling escalations, hands-on troubleshooting, and client requests.
• Support desktops, laptops, mobile devices, network hardware, servers, and cloud services.
• Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications.
• Deploy and support firewalls, switches, access points, and other network components.
• Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes.
• Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams.
• Build strong relationships through professionalism, reliability, and excellent communication.

Benefits

• A healthy balance of remote work and onsite client interaction.
• A supportive MSP team that values collaboration and continuous learning.
• Exposure to a wide variety of environments, keeping every day interesting.
• Clear pathways to advance into higher-level engineering and system administration roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed