MSEP Operations Manager

Zeiders Enterprises, Inc.

About The Position

The Military Spouse Employment Partnership (MSEP) Operations Manager works as a full-time employee of Zeiders in support of the Spouse Education and Career Opportunities (SECO) Contract. The position reports to the MSEP Program Manager, manages and supervises MSEP services along with an assigned staff comprised of MSEP Specialists.

Requirements

Master’s degree in social work, Education, Psychology, Business, Management or other relevant human services-related field; OR Bachelor's degree and four (4) years related experience.
Five (5) years' experience in social service program administration / management.
Five (5) years of personnel management/staff supervision.
One (1) year experience with government contracting processes and familiarity with Federal Acquisition Regulations.
Three (3) years' experience with program design, development, implementation, and evaluation.
Knowledge of mobile military culture and lifestyle
Must be able to follow established business processes, understand the needs of the client and provide resolution to issues in a thorough and timely manner. The candidate must demonstrate a strong internal/external client-customer focus.
Must be able to perform in a fast-paced, deadline-driven, customer-service environment.
Must have organizational skills and attention to detail.
Professional experience cultivating, managing, and building relationships with geographically dispersed employees.
Strong working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
Position may require travel to career fairs, networking events and/or industry trade shows as assigned. Travel could be 10% of position depending upon event supported, region supported and/or industry assignment.
All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and a valid driver’s license, transportation, and auto insurance.
You will need to complete and clear the full government background check process based on your role.

Nice To Haves

Military spouse
Prior experience directly supporting the MSEP Program

Responsibilities

Work with contract MSEP PM in the execution of the MSEP program to provide reporting, briefing, quality control, budget execution and other support as required for customer delight.
Assist in the development and implementation of operational policies, procedures and guidelines for the effectiveness and efficiency of operations.
Ensure operational performance, quality control, and other performance standards are met or exceeded by the MSEP team.
Provide leadership, staff supervision and management of program activities in support of MSEP outreach and support of employer partners, installation outreach readiness teams and military spouse-centric programs as required.
Provide daily/weekly/monthly reporting responsibilities and communications projects related to program expansion activities and/or partner growth metrics.
Provide analysis and maintain integrity of program databases/metrics and implement quality assurance process in coordination with SECO Quality Assurance standards.
Assist the MSEP Program Manager in the evaluation of the effectiveness of the MSEP program on a quarterly basis and provide recommendations for improvement.
Create and maintain efficiencies by developing positive workflows, using appropriate resources, evaluating using performance metrics, and developing process improvement when necessary.
Coordinate with the program office for MSEP information technology integration and program support processes.
Collaborate and coordinate with internal SECO stakeholders when appropriate to ensure program marketing, outreach support and communications are integrated and supported among all teams (e.g., Potential and Enduring Partner support, Career Center, and Job Search Navigator team).
Identify team training opportunities and make recommendations to the MSEP Program Manager, as well as develop/lead appropriate coaching sessions.
Oversee and supervise account management outreach support to various stakeholders that are a part of the SECO contract, coordinating virtual or in-person career fairs, providing ongoing support and resolution with client interface, and engaging with community resources, e.g., employment offices.
Oversee and manage quality assurance process to maintain service excellence of deliverables and workflow operations.
Provide project management support for outreach events and related program support activities as assigned.
Provide management and leadership support as appropriate to MSEP Program Manager, DOW program office and SECO subcontractors.
Other duties as assigned.