MSD Escalations Analyst
Sofi•Cottonwood Heights, UT
243d•$60,800 - $114,000•Remote
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About The Position
The MSD Escalations Analyst will support the Senior Escalations Manager and a team of 25-35 SoFi Escalations agents by providing expert guidance, strategic direction and driving continuous improvement efforts across operations. They will partner with the team's leadership and other cross-functional teams to drive strategic initiatives related to procedural controls, data analysis, reporting, process improvements, and product updates.
