MSC Tier 3 IT Data Center Engineer

ePlus Technology, inc.

5d • $110,000 - $150,000

About The Position

As a Managed Service Center Tier III Data Center Engineer, you will provide ePlus MSC and clientele with Data Center infrastructures (physical/virtual, storage, and compute). Responsible for diagnostics, resolution, tracking, escalation of Data Center systems incidents and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide feedback.

Requirements

• Experience/training with the following:
• Pure, NetApp, Nutanix, Cisco UCS, VMware vSphere/ESX(i)
• Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), and Fibre Channel over Ethernet (FCoE)
• Troubleshooting skills:
• Hardware: Pure, Cisco UCS, NetApp, Nutanix and VMware vSphere
• Knowledge of drives, controllers, HA, DRS, vMotion, and Storage vMotion
• Multi-vendor compatibility, interoperability, and troubleshooting
• Hardware/Software fault isolation and remediation
• Communication skills-written and verbal:
• Ability to interface directly with end customers
• Ability to track efforts within existing ticketing system
• NCDA, NCIE, CCNA Data Center, VCP upon hire or within 6 months of employment
• College preferred, high school diploma required.
• 5 or more years of Data Center systems administration experience.
• Willingness to be on call, 2 weeks on (1 week primary / 1 week back-up), 3 weeks off and attend to technical issues outside of normal business hours

Nice To Haves

• DevOps – Ansible, Python, and experience with Restful API’s (highly desired)

Responsibilities

• Data Center/systems support in a Managed Services Center.
• Must be able to work seamlessly with team to troubleshoot, isolate, and diagnose common and complex problems.
• Must take ownership of task work and be able to work independently to resolve customer issues and requests with minimal assistance or oversight
• Resolve and manage problems immediately. Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.
• Provide systems support functions for client end systems, which includes troubleshooting, diagnosis, and resolution. Follows through until problems are resolved.
• Maintains current and high-level technical skills and certifications in the Data Center field of expertise.
• Keep abreast of developments in computing technology and solutions to common problems.

Benefits

• full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED