As a MSC Technical Support Specialist, you will provide support to Managed Services Center clientele for contractually monitored and managed devices. You will assist the MSC Engineers in all of the tasks associated with populating the management database during the Onboarding, and Change processes, within the client environment. You will serve a key client-facing role, representing the MSC to customers over the phone. An essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners.