MSC Engineer II- Data Center

ePlus inc.

107d • $75,000 - $105,000

About The Position

As a Managed Service Center Tier II Data Center Engineer, you will provide ePlus MSC and clientele with Data Center infrastructures (physical/virtual), storage, and LAN/SAN. Responsible for diagnostics, resolution, tracking, escalation of Data Center systems incidents and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide feedback.

Requirements

• Strong background in NetApp and UCS.
• Ability to perform basic performance analysis using sysstat, statit, and perfstat.
• Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), protocols and implementation.
• Knowledge of LAN and SAN Concepts.
• Strong communication skills-written and verbal.
• Strong troubleshooting skills.
• Hardware NetApp FAS, Cisco UCS, drive and controllers.
• VMware vSphere knowledge of HA, DRS, vMotion, Storage vMotion, SRM.
• 3+ years of hands-on experience in datacenter engineering support (troubleshooting).
• Bachelor’s degree in related field or equivalent experience.

Nice To Haves

• NetApp Storage Array (FAS, AFF, SAN and E-Series).
• Cisco UCS Servers.
• VMware vSphere.
• Technical Certification in NetApp NCDA with significant progress toward a NCIE certification.
• Technical Certifications like Cisco, Pure, VMware or Nutanix are a plus, but not required.

Responsibilities

• Ensure IT assets are highly available and properly deployed in order to maximize ePlus service capability.
• Utilize company applications like Service Now and email to ensure prompt reliable coverage.
• Provide systems support functions for client end systems, which include troubleshooting, diagnosis, and resolution of issues.
• Strive where possible to mitigate geographic and environment risks.
• Set a high standard for technical implementations to ensure the security and confidentiality of ePlus and customer assets and intellectual properties.
• Assess ePlus MSC and customer conditions and recommend operational changes.
• Log all material work, tasks and system changes in Service Now.
• Periodic reviews internal process and control documentation as relates to IT Infrastructure, IT Operations and to Sarbanes-Oxley compliance.
• Ensure proper recordkeeping of all licenses, agreements, entitlements, and invoice approvals as relates to the MSC infrastructure.
• Ensure access control rights to all individuals are properly authorized and evidenced.

Benefits

• 401(k) eligibility.
• Employee stock purchase program.
• Various paid time off benefits, such as vacation, sick time, and personal leave.

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees