MSB Sales Associate
About The Position
At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues, while making a difference in our communities. The MSB Sales Associate is the person in charge of promoting Cardenas MSB products and services through excellent customer service, ensuring that all compliance regulations and operation procedures and policies are followed. The MSB Sales Associate's main responsibility is to profitably grow sales of MSB products and services, this includes: a) Welcoming MSB customers, guiding them through the products, answering questions, and making sure customers have a pleasant experience; b) Following the training manuals and SOP's for the department core processes; c) Maintaining the required AML & BSA certifications up to date; d) Recommending related products to increase customers' options and enrich their relationship with Cardenas; e) Conducting and registering the transactions in the POS; f) Being accountable for the sales, cash, transactions, etc. recorded on their behalf. The individual in the role is to continually grow the capacity for efficiency, effectiveness and service, while maintaining company core values.
Requirements
- High School Diploma
- Fluent in Spanish
- Excellent communication skills
- Knowledgeable in computer navigation and software
- Be very attentive and friendly
- No criminal record
- Ability to work under little or no supervision
- Ability to work under pressure
- Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills
Nice To Haves
- Sales experience
- Cash handling experience
- Bilingual: Spanish and English
- Financial Services experience
Responsibilities
- Welcoming MSB customers, guiding them through the products, answering questions, and making sure customers have a pleasant experience
- Following the training manuals and SOP's for the department core processes
- Maintaining the required AML & BSA certifications up to date
- Recommending related products to increase customers' options and enrich their relationship with Cardenas
- Conducting and registering the transactions in the POS
- Being accountable for the sales, cash, transactions, etc. recorded on their behalf
- Providing excellent results, showing persistence and perseverance
- Demonstrating proactive qualities and self-directed actions
- Meeting expectations of internal and external customers
- Demonstrating care and compassion for people; showing empathy and concern
- Building and maintaining positive team relationships, relating well to diverse people; being approachable
- Promoting all financial services we offer with each customer that visits the store
- Complying with the Company's manual of policies and procedures as well as, Bank Secrecy Act and Anti Money Laundering Regulations in addition to the Company's transmitters businesses partners
- Successfully passing an exam on anti-money laundering compliance training with the Company's designated third-party Company
- Attending all AML training assigned by the compliance team
- Maintaining working area and equipment in optimal conditions, reporting maintenance and repairs needed
- Operating a computer and processing all the financial transactions effectively
- Understanding of how to operate assigned office equipment and other duties
- Responsible for the safekeeping of the cash originated from all financial transactions
- Responsible for providing the highest level of customer service to all our customers
- Inventorying services under custody
- Maintaining supervisor informed of any event that might require his/her intervention
- Performing other work-related duties as assigned
- Maintaining a positive work environment
- Ability to deal with confidential information
- Willingness to cover a flexible work schedule
- Responsible for delivering appropriate information to the customer regarding the different financial services with the main objective of increasing sales
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
