MS/Patient Access Rep
Tallahassee Memorial Healthcare•Tallahassee, FL
6d
About The Position
As the first point of contact with patients, candidates must have excellent customer service skills and the ability to multitask in a fast-paced environment. This role is responsible for answering, documenting, and routing calls efficiently to over 70 provider teams. Agents must process high call volumes – over 1,500 calls per day – while ensuring accurate information and a positive patient experience.
Requirements
- Minimum: High School Diploma or Equivalent Preferred: Some post high school coursework, i.e.: customer service, business.
- Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.
- Ability to operate basic office equipment (fax, printer, copier, scanner).
- Computer proficiency and knowledge of medical terminology.
Nice To Haves
- Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
