MS/Patient Access Rep - Call Agent
Tallahassee Memorial Healthcare•Tallahassee, FL
About The Position
As the first point of contact with patients, candidates must have excellent customer service skills and the ability to multitask in a fast-paced environment. This role is responsible for answering, documenting, and routing calls efficiently to over 70 provider teams. Agents must process high call volumes – over 1,500 calls per day – while ensuring accurate information and a positive patient experience.
Requirements
- Minimum: High School Diploma or Equivalent
- 1 year of job-related experience
- Previous experience demonstrating direct customer service
- Must possess excellent verbal and written communication skills
- Ability to operate basic office equipment (fax, printer, copier, scanner)
- Computer proficiency and knowledge of medical terminology
Nice To Haves
- Some post high school coursework, i.e.: customer service, business.
- 2+ years of job-related experience
- Previous experience demonstrating direct customer service within a call center setting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
